employee performance evaluation, Human Resources Training

The Psychology of an Employee

1_gdsjrZPJIqFThAQlEIviEA

One of the most essential ingredients for employee performance, and with it, organizational success, is employee psychology. Employees that have the right frame of mind, the positive one, are the ones who succeed.

Understanding employee psychology helps organizations understand the reasons for which employees behave the way they do at the workplace, the reasons for which they react or respond to certain given situations, the factors that play in their mind when confronted with both positive and negative situations, and so on.

Where there is a conflict between an employee’s and an organization’s outlooks and expectations, there is bound to be some friction. Understanding employee psychology helps organizations iron these out.

A meaningful webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will set these issues in their right perspective and help employers and employees alike get a proper understanding of the way each behaves vis-à-vis the other.

At this session, which is being organized on February 24, Toluse Francis, a trained mental health practitioner and Life Coach, will be the speaker. Please visit TrainHR to enroll for this very valuable session and learn how understanding employee psychology can play a very major role in helping organizations get the most out of them.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

This webinar will help the participants gain knowledge of how to understand and change employee behaviors, which will help them perform their best. Toluse will help them eliminate the fear of missing out, understanding their right to good working conditions, eliminate uncertainty, and understand the mind and behavior of the employees.

He will cover these areas at this webinar:

  • Change behaviors
  • Why employees behave the way they do
  • Employee psychology
  • Needs of employees vs. needs of the company

This session is aimed at the benefit of employees, CEO’s, and recruitment firms.

—————————————————————————————————————–

About the expert: As a volunteer with a number of organizations such as Mentally Aware Nigeria Initiative (MANI), Toluse has an impressive track record of aiding people to move on from negative past experiences and focusing on their future with enthusiasm.

He was the awarded the Health Writer of the Year by the Nigerian Writers Award. He is an author with three books published to his credit.He has been invited to both radio and television programs to offer his professional views on mental health and has spoken and taught both locally and internationally as well as offering his service as a therapist. 

 

Civility in the Workplace, Human Resources Training

What Every HR Professional Should Know about Coaching Toxic Personalities

iStock-628471682-1

Perhaps no workplace is devoid of toxic personalities. Toxic personalities are people who are just so negative in their outlook that they not only perform poorly themselves; they become a stumbling block in others’ performance too. Such personalities are very difficult to get along with. Such employees not only cause a disturbance in the workplace environment; they cause direct loss to the company. It is estimated that organizations lose no less than six percent of their total compensation costs due to such employees. They are also the reason for which over half of the organization’s workforce quits.

Toxic personalities who are star performers add a layer of complexity for organizations by making it more difficult for them to be removed. A webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will offer a solution to this problem.

Mitchell Kusy, workplace behavior ace, will show how politeness can take the place of toxicity at the workplace. Please visit https://www.trainhr.com/webinar/what-every-hr-professional-should-know-about-coaching-toxic-personalities-702493LIVE to register for this valuable learning session, which is being held on July 10 and is of sixty minutes’ duration.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

An extensive three-year national study that Dr. Kusy carried out in partnership with Dr. Elizabeth Holloway on the topic of how toxic behaviors in the workplace deprive organizations of everyday civility is the foundation of this webinar. Dr. Kusy will draw from the findings of this study of a sample size of over 400 individuals to drive home the centrality of civility at the workplace in improving team performance. The direct result of this approach is an improvement in the organization’s bottom line. The expert will prove this by providing data and solid evidence.

Another of the core lessons in this webinar is an explanation of the uselessness of feedback as a strategy for dealing with the toxic employee. What does HR do when it learns that feedback is not successful, and what should replace it with to make it effective? These will be explained at this session through the use of three detailed templates.

Asking and answering important questions relating to toxic personalities

At this webinar, both macro and micro HR perspectives will be employed to assess toxic personalities. Using these approaches, the expert will help the participants of this webinar explore the two most bothersome questions HR faces relating to this topic:

  • How does one handle a toxic boss?
  • How does one help organizations design cultures of everyday civility that improve the bottom line?

Strategies that can be integrated into daily HR practice, which will help build respectful engagement and neutralize toxic behaviors, will be taught. This is done not through textual references, but through real-life examples, robust practices, and clear strategies, all of which are derived from research and evidence-based methods.

The following areas will be covered at this webinar:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?

————————————————————————————————————–

About the speaker:

Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

Dr. Kusy has coauthored six books, of which the latest is the just-released, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees.

 

Human Resources Training, workplace conflict resolution

Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

JSC-bad-seed

Did you know that toxic people are present not only at the corporate workplace, but are found even in healthcare settings? In such core sectors, their impact is all the more negative, where they can vitiate a vital aspect of this sector such as patient safety.

Mitchell Kusy, world-renowned consultant and keynote speaker who has helped hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance, carried out vital research along with his research colleague on what toxic employees bring to the organization.

In this three-year national study which involved over 400 individuals, Dr. Kusy found out some highly insightful aspects of toxic behavior in the medical sector:

  • Disruptive behaviors cause around four fifths medical professional to cause medication errors
  • Around half of all nurses reported patient errors as a direct result of physician abuse
  • Two thirds of these interviewed at this research reported lateral abuse, i.e., from nurse to nurse, and nearly four fifths reported suffering from vertical abuse, i.e., physician to nurse
  • Around half of the sample said they are unable to handle the incivility
  • Around a third of nurses who quit the sector say it is due to the direct fallout of having to deal with toxic people
  • Around half of the medical errors is due to intimidation, and is the cause of around a quarter of the total patient mortality.

—————————————————————————————————————

Want to hear from the expert himself on these brilliantly insightful points? A webinar from TrainHR, a leading provider of professional training for the human resources areas, offers you the opportunity to do so.

It is organizing a webinar on May 6, at which none other than Dr. Kusy himself will be the speaker. He will share the wealth of his findings with participants at this 90-minute session. Please enroll for this invaluable learning by logging on to http://bit.ly/2IX6qy2 .

This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

—————————————————————————————————————–

If the above points resulting from Dr. Kusy’ s research are alarming, here is more:

  • Only between one and six out of hundred people targeted by a colleague’s incivility ever filed complaints
  • More than nine out of ten leaders say they have worked with toxic people
  • More than nine out of ten interviewed at this research gave a rating of between 7 and 10 for incivility on a 10-point scale
  • Nearly half of them said the same person showed uncivil behavior repeatedly, at the rate of 2-3 times per week
  • Uncivil behavior is the reason for which half of the victims said they would likely leave their job rather than endure the ignominy.

At this learning session, which is aimed at core personnel in the healthcare industry who are most likely to deal with uncivil behavior, such as Chief Nursing Officer, Nurse Leads, Medical Leaders, Nurses, Physicians, Ancillary Healthcare Professionals, HR Healthcare Leaders and Healthcare Administrators, Dr. Kusy will cover the following areas:

  • How toxic people reduce patient safety
  • How toxic people erode team performance
  • What to do about toxic providers who are organizational stars
  • How to avoid hiring toxic people
  • What to do once a toxic individual is there
  • Why feedback to toxic people often fail
  • How to coach a toxic peer, toxic boss, or toxic direct report
  • Patient areas as a result of a toxic person.

—————————————————————————————————————–

About the speaker: A 2005 Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. At the hundreds of organizations he has consulted with or been a keynote speaker nationally and internationally; he has helped to create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

His latest book is “Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees”. Prior to this, Mitch co-authored five business books, one of which has been a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.