Civility in the Workplace, Human Resources Training

What Every HR Professional Should Know about Coaching Toxic Personalities

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Perhaps no workplace is devoid of toxic personalities. Toxic personalities are people who are just so negative in their outlook that they not only perform poorly themselves; they become a stumbling block in others’ performance too. Such personalities are very difficult to get along with. Such employees not only cause a disturbance in the workplace environment; they cause direct loss to the company. It is estimated that organizations lose no less than six percent of their total compensation costs due to such employees. They are also the reason for which over half of the organization’s workforce quits.

Toxic personalities who are star performers add a layer of complexity for organizations by making it more difficult for them to be removed. A webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will offer a solution to this problem.

Mitchell Kusy, workplace behavior ace, will show how politeness can take the place of toxicity at the workplace. Please visit https://www.trainhr.com/webinar/what-every-hr-professional-should-know-about-coaching-toxic-personalities-702493LIVE to register for this valuable learning session, which is being held on July 10 and is of sixty minutes’ duration.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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An extensive three-year national study that Dr. Kusy carried out in partnership with Dr. Elizabeth Holloway on the topic of how toxic behaviors in the workplace deprive organizations of everyday civility is the foundation of this webinar. Dr. Kusy will draw from the findings of this study of a sample size of over 400 individuals to drive home the centrality of civility at the workplace in improving team performance. The direct result of this approach is an improvement in the organization’s bottom line. The expert will prove this by providing data and solid evidence.

Another of the core lessons in this webinar is an explanation of the uselessness of feedback as a strategy for dealing with the toxic employee. What does HR do when it learns that feedback is not successful, and what should replace it with to make it effective? These will be explained at this session through the use of three detailed templates.

Asking and answering important questions relating to toxic personalities

At this webinar, both macro and micro HR perspectives will be employed to assess toxic personalities. Using these approaches, the expert will help the participants of this webinar explore the two most bothersome questions HR faces relating to this topic:

  • How does one handle a toxic boss?
  • How does one help organizations design cultures of everyday civility that improve the bottom line?

Strategies that can be integrated into daily HR practice, which will help build respectful engagement and neutralize toxic behaviors, will be taught. This is done not through textual references, but through real-life examples, robust practices, and clear strategies, all of which are derived from research and evidence-based methods.

The following areas will be covered at this webinar:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?

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About the speaker:

Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

Dr. Kusy has coauthored six books, of which the latest is the just-released, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees.

 

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Human Resources Training, workplace conflict resolution

Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

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Did you know that toxic people are present not only at the corporate workplace, but are found even in healthcare settings? In such core sectors, their impact is all the more negative, where they can vitiate a vital aspect of this sector such as patient safety.

Mitchell Kusy, world-renowned consultant and keynote speaker who has helped hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance, carried out vital research along with his research colleague on what toxic employees bring to the organization.

In this three-year national study which involved over 400 individuals, Dr. Kusy found out some highly insightful aspects of toxic behavior in the medical sector:

  • Disruptive behaviors cause around four fifths medical professional to cause medication errors
  • Around half of all nurses reported patient errors as a direct result of physician abuse
  • Two thirds of these interviewed at this research reported lateral abuse, i.e., from nurse to nurse, and nearly four fifths reported suffering from vertical abuse, i.e., physician to nurse
  • Around half of the sample said they are unable to handle the incivility
  • Around a third of nurses who quit the sector say it is due to the direct fallout of having to deal with toxic people
  • Around half of the medical errors is due to intimidation, and is the cause of around a quarter of the total patient mortality.

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Want to hear from the expert himself on these brilliantly insightful points? A webinar from TrainHR, a leading provider of professional training for the human resources areas, offers you the opportunity to do so.

It is organizing a webinar on May 6, at which none other than Dr. Kusy himself will be the speaker. He will share the wealth of his findings with participants at this 90-minute session. Please enroll for this invaluable learning by logging on to http://bit.ly/2IX6qy2 .

This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

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If the above points resulting from Dr. Kusy’ s research are alarming, here is more:

  • Only between one and six out of hundred people targeted by a colleague’s incivility ever filed complaints
  • More than nine out of ten leaders say they have worked with toxic people
  • More than nine out of ten interviewed at this research gave a rating of between 7 and 10 for incivility on a 10-point scale
  • Nearly half of them said the same person showed uncivil behavior repeatedly, at the rate of 2-3 times per week
  • Uncivil behavior is the reason for which half of the victims said they would likely leave their job rather than endure the ignominy.

At this learning session, which is aimed at core personnel in the healthcare industry who are most likely to deal with uncivil behavior, such as Chief Nursing Officer, Nurse Leads, Medical Leaders, Nurses, Physicians, Ancillary Healthcare Professionals, HR Healthcare Leaders and Healthcare Administrators, Dr. Kusy will cover the following areas:

  • How toxic people reduce patient safety
  • How toxic people erode team performance
  • What to do about toxic providers who are organizational stars
  • How to avoid hiring toxic people
  • What to do once a toxic individual is there
  • Why feedback to toxic people often fail
  • How to coach a toxic peer, toxic boss, or toxic direct report
  • Patient areas as a result of a toxic person.

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About the speaker: A 2005 Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. At the hundreds of organizations he has consulted with or been a keynote speaker nationally and internationally; he has helped to create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

His latest book is “Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees”. Prior to this, Mitch co-authored five business books, one of which has been a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.

hr best practices, Human Resources Training, workplace conflict resolution

What Every HR Professional Should Know about Coaching Toxic Personalities

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Toxic personalities are a fact of workplace life. Toxic personalities are those who are negative in their outlook, because of which they not only perform poorly themselves; they come in the way of others’ performance, as well. They can be meddlesome, cantankerous, or very difficult to get along with. What is more; organizations end up losing as much as six percent of their total compensation costs due to such employees. And, these toxic personalities are the reason 51% of the organization’s workforce quits!

How do organizations deal with such a personality, when politeness is of utmost importance in an organizational culture and employee behavior? There should be no problem in dealing with toxic personalities that are mediocre performers. But how do organizations deal with toxic personalities that are star performers?

The solution is a webinar from TrainHR, a leading provider of professional training for all the areas of human resources. Foremost authority on workplace behavior, Mitchell Kusy, will explain to participants of this webinar the ways by which politeness can replace toxicity at the workplace. To enroll for this highly useful and interactive session, please visit http://bit.ly/2FctGWH .

The content of this webinar is based on the extensive three-year national study that Dr. Kusy carried out in partnership with Dr. Elizabeth Holloway on the topic of how toxic behaviors in the workplace deprive organizations of everyday civility. At this session, Dr. Kusy will cull data from this study, which was carried out on a sample size of over 400 individuals. The indispensability of civility at the workplace in improving team performance, and with it, the bottom line, is backed by hard data and solid evidence.

The highlight of this study is the futility of feedback as a strategy that employers use in dealing with the toxic employee. Dr. Kusy will explain what human resources should do when it discovers that feedback is not successful and what else should be put in place to make it effective through the use of three detailed templates.

Macro and micro HR perspectives

Dr. Kusy will examine toxic personalities from both the macro and micro HR perspectives. The macro perspective consists of strategies of how to co-design organizational cultures of everyday civility, as defined as a norm of respect that is modeled, reinforced, and integrated into the culture of the organization. He will also explain the ways of adapting innovative, simple, and no-cost recruiting practices to avoid hiring these narcissistic personas in the first place.

At the micro level, Dr. Kusy will demonstrate how to design team assessment strategies with which to identify the kind of toxic behaviors that erode team cultures.

Dr. Kusy will open participants’ minds to the two most troubling questions HR faces on this topic:

  • How to handle a toxic boss?
  • How to help organizations design cultures of everyday civility that impact the bottom line?

Dr. Kusy will explain how strategies can be integrated into daily HR practice that will help build respectful engagement that offsets toxic behaviors. All these will be reinforced through real-life examples, robust practices, and clear strategies-all formed from research and evidence-based methods.

At this session which is of immense value to those who deal with toxic personalities at the workplace, such as HR Leaders, HR Practitioners, Talent Development Professionals, Organization Development Practitioners, and Leadership Coaches; Dr. Kusy will cover the following areas at this webinar:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?

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About the speaker:

Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

Dr. Kusy has coauthored six books, of which the latest is the just-released, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees.

Human Resources Training, workplace conflict resolution

12 Best Strategies for Dealing with Toxic Personalities

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Nothing is perhaps more unwelcome and distracting in an office environment than the toxic employee. Who is a toxic employee? It is one who disrupts the everyday functions at office and who destroys the culture in the organization due to her negativity. Undoubtedly, a toxic employee is the number one enemy of the organization. Organizations that learn to deal with such characters can remove a huge stumbling block in their way.

But how do organizations do this? This is the learning a webinar from TrainHR, a leading provider of professional training for the human resources area, will be imparting. This 90-minute learning experience will be led by Mitchell Kusy, who, as the old cliché goes, needs no introduction to the world of organizational development. A Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program at the Graduate School of Leadership & Change, Antioch University.

Please visit http://bit.ly/2Mr44qX to enroll for this webinar.

It is the rich experience of having consulted and having been a keynote speaker with hundreds of organizations nationally and internationally, through all of which he has helped to create work cultures of respectful engagement impacting individual, team, and bottom-line performance; that Dr. Kusy will bring to this learning session. With clinical precision, he will explain the 12 strategies that organizations can adapt to identify and deal with the toxic employee.

Powerful strategies for dealing with toxic employees

The identification of these 12 strategies is based on his research, which is considered a landmark in organizational studies. This nationally and internationally acclaimed expert on the toxic employee will share his findings from the three years of national study. Done over 400 individuals, this research is a complete primer on what makes people develop toxic personalities at the office and how organizations can deal with them. He will share the learning gained from this study and offer suggestions on how organizations can successfully handle disruptive behaviors and put a culture of everyday civility in place.

The outcome of the learning gained at this webinar is fourfold:

  • Discernible improvement in personal wellbeing
  • A noticeable decrease in workplace drama
  • A palpable betterment in team performance
  • A marked improvement in the organization’s financial performance.

In this crucial session, which is aimed at personnel who handle negative employees directly in the course of their daily work, such as Leadership Coaches, Organization Development Practitioners, Talent Development Professionals, Human Resource Leaders, Human Resource Practitioners, and Executives, Managers and Supervisors; Dr. Kusy will cover the following areas:

  • Revise traditional performance management into one that positions values of everyday civility into concrete behaviors
  • Coach toxic personalities in the most effective ways to give them feedback
  • Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years
  • Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person
  • Avoid hiring toxic people with a simple, concrete, and no-cost method
  • Calculate the financial cost of toxic individuals in your organization.
Human Resources Training, workplace conflict resolution

TrainHR to organize 90-minute, HRCI-approved webinar on “What Every HR Professional Should Know about Coaching Toxic Personalities” on January 15, 2019

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Fremont, CA: TrainHR, a very trustworthy name in the area of human resources training, will offer a webinar on January 15, 2019, on the topic, “What Every HR Professional Should Know about Coaching Toxic Personalities”. This webinar will have Mitchell Kusy, an illustrious HR professional who is currently professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University, as the speaker.

Please visit  https://www.trainhr.com/control/w_product/~product_id=702277LIVE/?wordpress-seo to enroll for this webinar and gain valuable insights into how to handle toxic personalities at the workplace.

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program. This webinar been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

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This webinar is completely based on a comprehensive three-year study the expert at this webinar, Dr. Mitchell Kusy, carried out with Dr. Elizabeth Holloway, aimed at analyzing how toxic behaviors in the workplace rob organizations of everyday politeness, making them places that people avoid joining and working in.

This study, which had a sample of more than 400 participants, zeroed in on measurable figures that convincingly proved that when employees make daily courtesy a habit, it leads to an environment in which there is positive change in the organization.

Dr. Kusy will explain the findings of this study in detail at this webinar. He will validate his findings by presenting facts which show what changes could be observed before and after employees adapted this attitude.

How to avoid toxic behaviors?

The core of this webinar is to demonstrate a practical and fresh approach that amalgamates everyday civility with performance management. A salient part of this study is how to avoid narcissistic employees. The speaker will explain how a simple tool such as this can be extremely powerful in bringing about change at almost no cost and yet offer high returns.

One of the strongest negative consequences of having a toxic employee is that other employees would not hesitate to leave the organization if they had a toxic employee in their midst. This is what about half of the respondents in this study said. Toxic employees bring with them a domino effect: they breed more toxicity among their colleagues, which vitiates the entire organization. Dr. Kusy will also offer learning which lead to an understanding of the ways in which toxic behaviors destroy team cultures when implemented at the micro HR level.

Dr. Kusy will explain the following startling facts at this webinar, which the study of which Dr. Kusy was co-author showed:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?

This webinar is of immense use for those who have to deal with toxic behaviors in organizations, such as HR Leaders, HR Practitioners, Talent Development Professionals, Organization Development Practitioners, and Leadership Coaches.