Human Resources Training, workplace conflict resolution

Dealing with Difficult People


Dealing with difficult people…well, this should rank as one of the foremost challenges for most people. At our jobs, in our lives, in our social networks, or just any other place, we are sure to come across difficult people at some point of time. Learning to deal with them qualifies as a life skill, because this skill can take us a long way.

It helps us to gain control over our relationships with people, gives us the tools to implement solutions to problems in both life and at work, and finally, it leads us to the action that needs to be taken when we come across such people.

All this is fine, but how does on learn to deal with difficult people? This is the core question a webinar from TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on January 29, will seek to answer.

Rhonda Scharf, an Ottawa-based Professional Speaker and member of the Canadian Speaking Hall of Fame, Trainer and Author, who is the speaker at this session, will explain the ways of dealing with difficult people.

Please visit TrainHR to enroll for this highly valuable, entertaining and interactive session.


This session is aimed at helping those who feel constantly victimized in various situations involving difficult people. It could be about getting shouted at by a customer. It could be about having the credit due to oneself being snatched away by selfish and manipulative colleagues, a manager who could throw out all his failures on you, or simply any another.

At this session which is aimed at all employees, HR and Manager, Rhonda will cover the following areas:

  • 5 strategies for improving communication with difficult people – so you can end your frustration!
  • How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations
  • How these strategies will improve your reputation as a professional and reduce your stress
  • What motivates the attitudes and behaviors of difficult people (knowledge is power for future interactions!)
  • Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you)
  • How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem)


About the expert: A highly experienced professional speaker who calls herself a Workplace Efficiency Expert, Rhonda is a Certified Speaking Professional who has spoken to tens of thousands of people in dozens of different countries.

A member of the speaking Hall of Fame, she has consulted with some of the world’s most recognized companies including Sony, Mercedes-Benz, the US Coast Guard, Exxon Mobil, Bank of Canada, all levels of government in Canada and the US, and hundreds more companies.

Human Resources Training, workplace conflict resolution

Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Effectively Approach them


Whether one likes it or not, having to deal with difficult people at the workplace is a fact of life. One simply cannot wish them away. Managing difficult people is a talent. It is also a test of one’s managerial and teamwork skills. What are these skills, and how does one acquire them? How does one handle difficult people at the workplace and still stay composed and productive without getting distracted by them?

This learning will be the essence of a webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on September 20. Chris DeVany, who is the Founder and president of Pinnacle Performance Improvement Worldwide, will be the expert at this session.

Please visit to enroll for this highly relevant and valuable session.

This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.


Despite having difficult people to handle and work with, a successful colleague or a manager can deal with such people and take them along and make them part of a successful team. It requires the right emotional quotient and lots of patience to motivate such difficult colleagues. Handling difficult people requires a high degree of self-awareness and sensitivity to the needs and moods of difficult people.

At this webinar, Chris will equip the participants with an understanding of the most effective methods for dealing with difficult people. Participants will be able to the win the cooperation and trust of these very roadblocks and can implement the learning to ensure that the values and the organization’s goals and those of such people are in sync.

He will cover the following areas at this webinar:

  • Motivate and direct the employees you rely on-even when they don’t share your values
  • Adjust your management and personal style to the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from everyone in your organization
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
  • Use coaching to guide and direct your team members to improving performance

This session is aimed at the benefit of personnel that may have to deal with difficult people on a daily basis at the workplace. These include CEO, Senior Vice President, Vice President, Executive Director, Managing Director, Regional Vice President, Area Supervisor, and Manager.


About the speaker: Chris’ organization focuses on management and organization development. Chris has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management.

His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.