Human Resources Training, workplace conflict resolution

Working with thoroughly disagreeable, even dysfunctional co-workers


A disagreeable and dysfunctional coworker is a curse for any employee. Such negatively oriented employees are a thorn in the flesh and can adversely affect the morale in the organization. It is true that even the most sober and best behaved employee can get nasty at times, but this is not the same as a disagreeable and dysfunctional employee, who not only does it all the time, but revels in this kind of behavior.

The dysfunctional employee is out to annoy, irritate, and hurt others. Such an employee has no sense of rules and etiquettes that most others in the organization adhere to and respect. They are puerile and touchy. They completely lack the professionalism and grace that one expects of an average employee in any organization.

This makes it very difficult for organizations to deal with such employees. It is always a challenge for HR to get such employees to mend their ways; yet, the responsibility of bringing such employees in line with the organization is an imperative for HR and the rest of the management.

How do organization achieve this? This is the content of a very interesting and valuable webinar that TrainHR, a leading provider of professional training for the areas of human resources, is organizing on June 4. Teri Morning, the Founder and President of Hindsight Human Resources, will be the expert at this webinar, which is of sixty minutes’ duration.

Please visit to register for this webinar and gain the benefit of this highly pertinent learning. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

At this webinar, Teri will cover the following areas:

  • Spotting the difference between merely disagreeable or difficult, thoroughly disagreeable, and dysfunctional
  • The difference between passive, assertive, angry and the most dangerous of all – passive aggressive
  • What to do about bullies, backstabbers, belittlers and the bitter ones.
  • Despots, controllers, and detrimental coworkers
  • Liars, blamers, and cheats
  • The cruel, the vicious and the vindictive
  • How to know when things are inordinately out of hand and to ask for help.


About the expert: Teri Morning is the founder and President of Hindsight Human Resources. An SHRM-certified Senior Certified Professional, Teri has consulted with employers on their problems and trained managers and employees for over 20 years, during which she has met and worked with employees from all types of businesses.

During these two decades and more, Teri has acquired human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing, public sector and both profit and non-profit companies.



hr best practices, Human Resources Training, workplace conflict resolution

What Every HR Professional Should Know about Coaching Toxic Personalities

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Toxic personalities are a fact of workplace life. Toxic personalities are those who are negative in their outlook, because of which they not only perform poorly themselves; they come in the way of others’ performance, as well. They can be meddlesome, cantankerous, or very difficult to get along with. What is more; organizations end up losing as much as six percent of their total compensation costs due to such employees. And, these toxic personalities are the reason 51% of the organization’s workforce quits!

How do organizations deal with such a personality, when politeness is of utmost importance in an organizational culture and employee behavior? There should be no problem in dealing with toxic personalities that are mediocre performers. But how do organizations deal with toxic personalities that are star performers?

The solution is a webinar from TrainHR, a leading provider of professional training for all the areas of human resources. Foremost authority on workplace behavior, Mitchell Kusy, will explain to participants of this webinar the ways by which politeness can replace toxicity at the workplace. To enroll for this highly useful and interactive session, please visit .

The content of this webinar is based on the extensive three-year national study that Dr. Kusy carried out in partnership with Dr. Elizabeth Holloway on the topic of how toxic behaviors in the workplace deprive organizations of everyday civility. At this session, Dr. Kusy will cull data from this study, which was carried out on a sample size of over 400 individuals. The indispensability of civility at the workplace in improving team performance, and with it, the bottom line, is backed by hard data and solid evidence.

The highlight of this study is the futility of feedback as a strategy that employers use in dealing with the toxic employee. Dr. Kusy will explain what human resources should do when it discovers that feedback is not successful and what else should be put in place to make it effective through the use of three detailed templates.

Macro and micro HR perspectives

Dr. Kusy will examine toxic personalities from both the macro and micro HR perspectives. The macro perspective consists of strategies of how to co-design organizational cultures of everyday civility, as defined as a norm of respect that is modeled, reinforced, and integrated into the culture of the organization. He will also explain the ways of adapting innovative, simple, and no-cost recruiting practices to avoid hiring these narcissistic personas in the first place.

At the micro level, Dr. Kusy will demonstrate how to design team assessment strategies with which to identify the kind of toxic behaviors that erode team cultures.

Dr. Kusy will open participants’ minds to the two most troubling questions HR faces on this topic:

  • How to handle a toxic boss?
  • How to help organizations design cultures of everyday civility that impact the bottom line?

Dr. Kusy will explain how strategies can be integrated into daily HR practice that will help build respectful engagement that offsets toxic behaviors. All these will be reinforced through real-life examples, robust practices, and clear strategies-all formed from research and evidence-based methods.

At this session which is of immense value to those who deal with toxic personalities at the workplace, such as HR Leaders, HR Practitioners, Talent Development Professionals, Organization Development Practitioners, and Leadership Coaches; Dr. Kusy will cover the following areas at this webinar:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?


About the speaker:

Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

Dr. Kusy has coauthored six books, of which the latest is the just-released, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees.

Human Resources Training, workplace conflict resolution

Female to Female Hostility at the Workplace: All you Need to Know

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“Female to Female Hostility at the Workplace: All you Need to Know” is the topic of a 75-minute webinar that TrainHR, a leading provider of professional training for the areas of human resources, is organizing on March 4. Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying, will be the speaker at this webinar.

Please visit to enroll for this webinar.

This webinar has been approved for 1.25 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).


Are women more hostile to each other at the workplace? Do women bully and harass other women more at the workplace than men? Do men and women take different approaches or tactics when it comes to bullying?

This webinar is on the very interesting topic of bullying of female employees by other female employees. Women’s bullying is usually subtler and more covert than the one done by men. This makes it difficult to identify and recognize easily. Managers who refuse to see this give bullying women the freedom to continue with this habit undetected.

It is true that women bully other women at the workplace quite differently from men. Whatever the differences, the results of female bullying are there to see:

  • Bullied female employees take off from work more frequently
  • They perform poorly
  • Their morale and motivation are usually low
  • Their trust in management erodes
  • The chances of their quitting their jobs and seeking other employment opportunities are higher.

Understanding of female harassment from all perspectives

At this webinar, Dr. Strauss will take up these and other important related questions relating to female bulling at the workplace from other female employees. She will address core questions pertaining to the topic, which include the following:


  • Are women really each other’s worse enemy or is it just a myth and a stereotype?
  • What does research show about women’s hostility to other women, sometimes called bullying in the workplace?
  • Is female to female bullying an issue that deserves attention apart from general workplace bullying?
  • Do we have different expectations of women’s behavior at work than we do of men’s behavior?
  • Do we have a responsibility, as women, to support other women at work?

Some of the aspects that Dr. Strauss will examine in helping participants arrive at an understanding of these critical questions include theories as to whether women are more hostile to each other than to men, the role sexism has in building and reinforcing our stereotypes relating to perceptions of women and men’s bullying, the connection between bullying and harassment, the impact bullying has on witnesses, tort laws on this subject, and tokenism as a means to address this often grave issue.

Dr. Strauss will cover the following areas at this webinar, which is of high value to Human Resources Generalists, Managers, Directors, Women Owners, HR Managers, Controllers, Supervisors, Office Managers, Accounts Managers, or anyone in Management at all levels:

  • To describe women’s ways of bullying
  • To discuss the theoretical causes and contributing factors of women’s bullying
  • To determine if bullying could be illegal harassment
  • To explore the impact of women bullying their colleagues
  • To identify management’s role in the prevention and intervention of women’s bullying
  • To list the steps to take if targeted by a bully.


About the speaker:

Dr. Susan Strauss conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. The popularity of these exercises can be gauged from the vast spectrum of sectors that her clients hail from: business, education, healthcare, law, and government organizations from both the public and private sector.

She has conducted research, written over 30 books, book chapters, and journal articles on harassment, bullying, and related topics. She appears on television and radio programs and is frequently interviewed for newspaper and journal articles.

Human Resources Training, workplace conflict resolution

12 Best Strategies for Dealing with Toxic Personalities


Nothing is perhaps more unwelcome and distracting in an office environment than the toxic employee. Who is a toxic employee? It is one who disrupts the everyday functions at office and who destroys the culture in the organization due to her negativity. Undoubtedly, a toxic employee is the number one enemy of the organization. Organizations that learn to deal with such characters can remove a huge stumbling block in their way.

But how do organizations do this? This is the learning a webinar from TrainHR, a leading provider of professional training for the human resources area, will be imparting. This 90-minute learning experience will be led by Mitchell Kusy, who, as the old cliché goes, needs no introduction to the world of organizational development. A Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program at the Graduate School of Leadership & Change, Antioch University.

Please visit to enroll for this webinar.

It is the rich experience of having consulted and having been a keynote speaker with hundreds of organizations nationally and internationally, through all of which he has helped to create work cultures of respectful engagement impacting individual, team, and bottom-line performance; that Dr. Kusy will bring to this learning session. With clinical precision, he will explain the 12 strategies that organizations can adapt to identify and deal with the toxic employee.

Powerful strategies for dealing with toxic employees

The identification of these 12 strategies is based on his research, which is considered a landmark in organizational studies. This nationally and internationally acclaimed expert on the toxic employee will share his findings from the three years of national study. Done over 400 individuals, this research is a complete primer on what makes people develop toxic personalities at the office and how organizations can deal with them. He will share the learning gained from this study and offer suggestions on how organizations can successfully handle disruptive behaviors and put a culture of everyday civility in place.

The outcome of the learning gained at this webinar is fourfold:

  • Discernible improvement in personal wellbeing
  • A noticeable decrease in workplace drama
  • A palpable betterment in team performance
  • A marked improvement in the organization’s financial performance.

In this crucial session, which is aimed at personnel who handle negative employees directly in the course of their daily work, such as Leadership Coaches, Organization Development Practitioners, Talent Development Professionals, Human Resource Leaders, Human Resource Practitioners, and Executives, Managers and Supervisors; Dr. Kusy will cover the following areas:

  • Revise traditional performance management into one that positions values of everyday civility into concrete behaviors
  • Coach toxic personalities in the most effective ways to give them feedback
  • Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years
  • Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person
  • Avoid hiring toxic people with a simple, concrete, and no-cost method
  • Calculate the financial cost of toxic individuals in your organization.