It takes Tact and Patience to Deal with Difficult People

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Difficult people being what they are; any colleague has a tough time dealing with them. Difficult people can come in many forms, shapes and sizes. Some people find it difficult to socialize with colleague. Others make a mess out of working relationships, and yet others may be highly uncooperative and could throw tantrums at the slightest provocation, or even without one.

Whatever their different forms; it is a fact that difficult people are a fact of life at the workplace. Difficult people cause an adverse impact on the rest of the organization, or at least those they come with, as a result of which they spread their negativity.  Whether their number in an organization is low or high; their negativity can affect the workplace in a bad manner.

The situation is all the more pronounced with difficult people are in positions of power. It is difficult to both work with them and to tolerate them. When difficult people work in an organization; their effect can be demoralizing. This is one of the major ways by which organizations suffer from their presence: people who work with them either take off work or avoid taking up tasks they are capable of performing because of fear or unease of working with such people.

In areas of work which involve direct contact with customers, people who are constantly under the influence of such people have a low level of positive interaction with customers because the discomfort of working with difficult people always lurks in the mind. They end up giving below par service to customers, who are the lifeblood of an organization. The influence of difficult people is thus a vicious cycle.

A learning session on how to deal with difficult people

So, what does one do when they come across difficult people? We know for sure that although one may despise difficult people, one cannot avoid them or wish them away. They are people who are serious and passionate about their jobs and professions, and will be there for good. One should only learn to deal with them, and not avoid them, because this tactic is not going to work.

The ways of dealing with difficult people will be imparted at a webinar from TrainHR, a highly popular provider of professional trainings for the human resources industry. The speaker at this webinar is Valerie Pelan, who has been consulting and providing Executive coaching for over 10 years as President of Integrated Focus. Please visit TrainHR to register for this very interesting learning session. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Actions and processes that need to be taken

The core of this learning session is the number of actual action steps and processes which can be taken to deal with difficult people. Valerie will show how these steps, when implemented right, can help deal with such people. She will explain how to put the following action steps into action:

  • Analyze the situation
    • When and how did it start – what happened?
  • Analyze your reaction – what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation

This session will be of very high value to those who need to deal with difficult people on a day-to-day basis, such as HR Managers, Supervisors, Senior Management, Sales and Marketing, Leadership, Employee Relationship Managers, and Staffing Managers.

Valerie will cover the following areas at this session:

  • 4 Different Communication Styles
  • Adapt your communication to the one of the other styles
  • Identify the Types of Difficult People
  • Common Mistakes
  • Ways to be Manage “difficult” people
  • 4 Steps When You Communicate Difficult People
  • Book Recommendations

 

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Dealing with Disruptive and Dysfunctional Coworkers

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Let’s admit it. Not all bosses and coworkers are pleasant. Many are, but many others are offensive, uncooperative, jealous, rancorous, cantankerous and what not. In workplaces, in which we spend a major part of our lives, having to deal with these kinds of people is necessary, because it is unavoidable. People have given up their jobs or changed the track of their professions only because of such colleagues at the workplace.

This kind of situation is certainly not a very likeable one, because we return home after work in expectation of a better environment. When most of our day is spend interacting with colleagues who constantly badger; we carry that negative baggage home. Of course, disagreements are natural and even unavoidable at the workplace, because it is a workplace. But to what extent? Should it be to the extent of killing our career prospects or ruining our family lives?

Dealing with dysfunctional coworkers

But then, such colleagues simply cannot be wished away. As the old saying goes, what cannot be mended has to be endured. It may not be necessary to take this adage in the literal sense of term, because such people need not be endured at all times. One can learn to exist with them. They have to be dealt with, sometimes with assertiveness, and sometimes with a conciliatory attitude.

Are there ways by which one can deal with colleagues who are not merely disagreeable, but simply outright dysfunctional? Are there ways by which they can be made to understand that they are crossing your path beyond reasonable limits, and that enough is enough?

Complete understanding of dealing with disagreeable colleagues

All this will be the content of a learning session from TrainHR, a leading provider of professional trainings for the human resources industry. Teri Morning, who is the President of her own HR Consulting firm and brings over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures; will be the speaker at this webinar.

Interested in exploring the ways of dealing with such disagreeable and dysfunctional coworkers? Learn the tricks by registering for this webinar at TrainHR

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM.
Credit is awarded based on the actual educational time spent in the program.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Minimizing the effects of such employees’ behavior

Teri will show participants how to set up one’s work life to minimize the effects these disgruntled dysfunctional persons have on their work days. She will explain how to deal with all kinds of coworkers, right from those who are thoroughly disagreeable to those whose conduct may be so thoroughly dysfunctional that it interferes with an employee’s abilities to accomplish their goals and company objectives.

This webinar is of value to anyone who works with people who could impact their ability to perform at work to the best of their capability. Teri will cover the following areas at this webinar:

  • Spotting the difference between merely disagreeable or difficult, thoroughly disagreeable, and dysfunctional
  • The difference between passive, assertive, angry and the most dangerous of all – passive aggressive
  • What to do about bullies, backstabbers, belittlers and the bitter ones.
  • Despots, controllers, and detrimental coworkers
  • Liars, blamers, and cheats
  • The cruel, the vicious and the vindictive
  • How to know when things are inordinately out of hand and to ask for help.