Career Development, Human Resources Training

Effective Techniques to Deal with Difficult Customers: Resolve Complaints and Gain Customer Satisfaction


How to communicate effectively…well, this is a billion dollar question in the minds of most people for whom communication is part of their professional or personal existence. A gifted communicator is not necessarily the most effective one, and vice versa. Being articulate and stylish in one’s communication can help to make an impact to an extent.

However, it is the effective communicator whose impact lasts, because the effective communicator communicates what needs to be communicated, in the right measure, and with the accurate and exact choice of words. This communication may not be grandiloquent, may not consist of the most elegant words, or may not be the most attractive one, too.

The test of communication is in how effective it is, rather than how stylish it is. David Rohlander, author of the bestselling book, CEO Code, will, at a webinar that TrainHR, a leading provider of professional training for the human resources areas, is organizing on March 25, explain all the core aspects of effective communication.

To get a thorough understanding of how to cultivate effective communication, please register for this webinar by visiting TrainHR.


At this webinar, David will help participants to understand how to use communication to deal with all kinds of people that we meet during the course of everyday life. He will explain how it is a great tool to deal with difficult people, especially when in sales and marketing. Participants of this webinar will learn how to be effective in communicating so that it brings a smile on their client’s face and make every customer happy.

David will traverse the road from the broad philosophy of effective communication to how to drill it down to activities in our daily lives to emerge successful as a communicator.

He will help the participants explore the five core elements of effective communication, namely trust, respect, understanding, empathy and resolution, out of all of which, the quality of understanding takes the prime position.

During the course of this webinar, David will cover the following areas:

  • What is Effective Communication?
  • Trust
  • Respect
  • Understanding
  • Empathy
  • Resolution
  • It is an art
  • Personal Agendas
  • Dealing with Difficult Customers and Clients
  • Understanding each Individuals Goals and Fears
  • Learning Specific Techniques to use with others, the Good, Bad and Ugly

Personnel whose primary area of work involves communication, for whom effective communication is a must, will benefit hugely from this webinar. These include CEO, President, C-Suite Officers, Managers, Supervisors, high potential employees being groomed for advancement, and frontline employees who interface with customers


About the expert:

David Rohlander is a highly acclaimed Executive Coach at David Rohlander, Inc., David Rohlander. Following the success of this first book, The CEO Code, Penguin/Alpha Books asked him to write another, Idiot’s Guides: Management Skills, which was released in late 2014.


Human Resources Training

Hidden Secrets Of Selling & Marketing


Marketing, like technology, is all about reinventing oneself. The more one abandons the old belief systems and embraces the new ones, the better. This is the irrefutable and universal truth about marketing, no matter how strong the earlier belief system may have been when it worked, and no matter how big the rewards it gave were.

Believe it or not, marketers who adapt new techniques and are open to change and taking on challenges end up becoming millionaires year after year! They need to uncover and unearth hidden secrets. So, which are these secrets of marketing that will make even an ordinary marketer wealthy and powerful?

These will be taught at a webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on December 2.

Paul J. Cline, CEO at Advanced Ideas, Inc., will be the speaker at this webinar. Please enroll for this session by logging on to TrainHR.


The aim of this webinar is to equip the participants with cutting edge tools, strategies and techniques that will help them shed their old, entrenched habits and adapt new, hidden secrets that, when unlocked, will help them work towards earning millions of dollars in commissions every year.

Note however, that this is not a “get rich” scheme or agency! Paul will show how to learn and hone proven marketing techniques that will help marketers become exponentially successful.

At this session, which is aimed at salespeople, marketers, sales managers, entrepreneurs, CEO’s, Internet marketers and copywriters, Paul will cover the following areas:

  • Basic through advanced sales & marketing skills
  • How to deal with customer objections fast & effectively
  • Eliminate misperceptions about how to be an effective (& wealthy) salesperson
  • Gain new cutting-edge sales techniques used by the world’s top salespeople
  • Learn the best sales techniques. that have been proven scientifically & in the field
  • Learn how to get customers to buy from you over & over again!
  • Discover the secrets of how the top salespeople become wealthy
  • Learn the hidden psychology of selling


About the expert: Paul’s impressive profile reads thus: serial entrepreneur and psychology expert, award winning university professor, therapist, corporate trainer, professional speaker, internet marketing expert and business consultant.

These credentials sit easily on his four advanced degrees and extensive experience in the fields of business and psychology.

employee onboarding, Human Resources Training

Onboarding is NOT Orientation – How to Improve the New Employee Experience


Onboarding is perhaps the single most important factor in facilitating employee loyalty with the organization. Why? Because this is the phase that settles the employees into the organization and creates the conditions that makes them stay in it. It is during this tenure that the employee develops a sense of loyalty about the organization. The onboarding process is what sets this in motion.

When onboarding goes wrong, it sets a negative mindset in the new employee against the organization. It is no wonder that wrongly carried out onboarding results in alarming turnover rates: half the hourly wage employees quit within four months and half of the regular wage employee quit in one-and-a-half years!

This powerful statistic perhaps best underlines the importance of having a thoroughly designed and executed onboarding plan. How do organizations carry out such an onboarding process? This is the valuable learning a webinar from TrainHR, a leading provider of professional training for the human resources areas, will impart.

Being organized on October 8, this webinar will bring the co-founder of Omega HR Solutions, Inc., Michael Haberman, as the expert. Please visit TrainHR to enroll for this webinar.


Contrary to popular belief, onboarding is not the same as orientation. While orientation is a onetime exercise, onboarding is a longer one. This is the process that ensures that the new employee feels a sense of being wanted in the organization. This can come about only when the employee feels that she is a part of the organization. This course will show how to nurture these positive feelings in the new employee.

Getting employees that fit into the organizational culture and mindset is very vital for organizations. Unless they are both on the same page, there is bound to be some element of disharmony, which reflects on the organization’s functioning. Lowered productivity, employee turnover, which leads to loss of reputation, and the unpleasant exchanges between the management and the unassimilated employee, are some of the results of an onboarding process that goes awry.

At this webinar, Michael will explain how to bring about success with loyal and committed employees, who are shaped during the onboarding process. He will cover the following areas at this webinar, which is aimed at the benefit of HR Managers, Office Managers, Supervisors, Managers and Company Owners:

  • The Cost of Turnover
  • The Steps Involved in Onboarding
  • Before the Hire
  • During the Hire
  • The First Day
  • The First Week
  • The Ongoing Process
  • What Potential Activities are Included?


About the speaker: A consultant, speaker, writer and teacher; Michael brings several years of experience in dealing with the challenges of human resources in the 21st century. His consulting and services company offers complete human resources solutions.

Mike is the author of the Human Resources blog found at, which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources. In addition, Mike has presented numerous webinars on various HR related issues including wage and hour compliance, rewards, culture, social media use in HR, practical futurism for HR departments and more.

Career Development, human resources management

Strategic Thinking Is More Than the Big Picture


We all know the importance of strategic thinking. This is the thinking that will grow organizations into leaders in their industry or spheres. Many managers are busy with far too many daily routines and activities that consume most of their time and allow little time to concentrate on the strategic.

Tasks are no doubt important, but one should not get bogged down too much into them to lose sight of the big picture. Losing sight of the strategic results in total breakdown for the organization, which will just be doing things routinely without growing. The challenge for managers and leaders is to balance the tactical with the strategic.

Visualizing the strategic goal and then determining how to get there is what leadership is expected to do. A leader who wants to get to the next level and also take the organization there has to be strategic in her thinking. She has to bring in a strategic perspective.

What is this strategic perspective? It combines business insight with knowledge of the industry. It makes use of competitive information. It goes beyond bringing in a global perspective, and combines strategic skillsets with the tactical.

So, how does a leader inculcate strategic thinking? This will be taught at a webinar that TrainHR, a leading provider of professional training for the human resources arenas, will be organizing on June 13. Valerie Pelan, President of Integrated Focus, will be the expert at this webinar.

Please register for this sixty-minute webinar by visiting


This webinar is aimed at benefiting personnel such as Leaders, Managers, Individual Contributors, High Potentials, and Baby Boomers, i.e., anyone who is already performing a strategic role or will be called upon to do so.

Valerie will cover the following areas at this webinar:

  • Definition of strategic – but it is more than a simple definition
  • Its more than global perspective
  • It includes Business Acumen
  • Industry and competitive analysis – understand your company’s industry and competitors
  • Distinguish between the short term and long-term company financials
  • Tools include: SWOT analysis and Blue Ocean Strategy
  • Compare leadership skills with manager skills
  • Leader focuses on big picture while the manager focuses on tactical actions.


About the expert: Valerie has been consulting and providing Executive coaching for over 10 years. Her company provides leadership coaching to leaders and high potentials. Her areas of expertise are executive presence, career transitioning and leading change.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.


Human Resources Training, Strategic Planning

Strategic Planning and Execution: The 1-2-3 Year Plan for Enterprise Success


Chalking out a sound business strategy and constantly introspecting on its effectiveness for the organization are a must for the organization’s leadership. The organization has to keep looking at questions such as how it develops strategy, who thinks strategically in the organization, and if the organization is implementing strategies that create value, generate growth and result in profits.

Leadership should also analyze what new approaches might trigger the organization’s move to a new level of high performance. With the evolution of strategy formation and strategic thinking, it is absolutely essential for organizations to keep probing themselves about these core questions.

Organizations’ leadership needs to have the answers to these questions. It should also have clarity on what tools still work and continue to be useful or otherwise in the development of the strategy.

Want to gain sharper insights into how to inculcate strategic planning and execution that ensures organizational success? A webinar that is being organized by TrainHR, a leading provider of professional training for the human resources area, will offer these. Chris DeVany, the founder and president of Pinnacle Performance Improvement Worldwide, will be the speaker at this 90-minute session, which TrainHR is organizing on May 8. Please visit  to enroll for this meaningful and valuable session.


Chris has modeled this webinar on the fact that managers learn by doing and gain a wider perspective of management practice through breakout sessions, practice exercises, and case applications. He will use this approach to help participants of this webinar resolve their dilemmas and doubts about strategy and get direction on up-to-date analytical and organizational approaches to solutions.

In designing this course, the speaker has melded methods that are proven by practice with new insights and ideas from a wide range of current strategic thinking. As a result, participants will gain a clearer insight into critical questions such as when it is the right time to rethink strategy or to re-invent the organization. This session will offer a clear perspective on the role the organization has in the development and implementation of successful strategies.

Participants of this webinar will walk away with greater understanding of the ways of identifying the benefits of focusing on strategy, gain clarity on the different ways in which vision can be used in the organization, know how to how to integrate strategy, objectives, metrics, and performance, get more perspective of the new strategic patterns that are evolving in the business world, which will help them develop ideas to apply them into their respective organizations, and finally, explore when a firm strategy implementation plan is needed and when a relatively less proactive action is needed.

Chris has designed this course to be of immense value to professionals in positions that involve strategic thinking, and these include Executives, Managers at all Levels, Supervisors, CEO’s, VPs, and Directors. He will cover these areas at this session:

  • How to structure the development of a strategy for an organization
  • How to ask strategic questions
  • How to generate sufficient data and organize it into relevant information for use in developing a strategy
  • How your organization and the business environment in which it exists interact through strategy formation and implementation
  • How resources reinforce strategic direction and influence results
  • Positive means of engaging the organization in strategy formation and implementation.


About the speaker: Chris’ organization focuses on management and organization development. Chris has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management.

His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.