Human Resources Training, Leadership

Move from Diversity to Inclusion

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There is perhaps no distinguishing factor that characterizes the American workforce more powerfully than its diversity. Aptly called the Nation of Nations, the US is home to not only workers drawn from almost all corners of the world; it is diverse in another gigantic manner: it consists of at least five generations, perhaps the broadest spread in history.

A small sample of the extent and breadth of the diversity at the American workplace:

According to the National Center for Public Policy and Higher Education, by 2020, 37% of the workplace will consist of those who consider themselves a minority by some or another parameter. Today, more than half the workforce consists of the Millennials, and nearly half of them are drawn from nonwhites.

Doesn’t this telling fact make inclusion a matter of critical importance to organizations in the US? If the American workforce has to continue its domination of the world’s economy and drive it, managers need to quickly understand the dynamics of inclusion in the backdrop of these factors.

Karla Brandau, CEO of Workplace Power Institute, will be the expert at a webinar that TrainHR, a leading provider of professional training, is organizing on December 6, at which she will explain how organizations need to and can move from diversity to inclusion.

Please visit TrainHR to enroll for this extremely valuable learning.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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The diversity that we are witnessing in today’s workforce transcends the traditional markers such as race, ethnicity and gender. Diversity comes from age groups, personalities, life experiences, education and attitudes. It is now more imperative than ever before for organizations to brace themselves to the reality of this new kind of diversity.

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Inclusiveness becomes all the more challenging. How do managers leverage this diversity and channelize it for the organization’s growth? HR that does not involve these generations in matters concerning payroll, management, problem solving and decision-making will find it tough to utilize the skills and experience this diverse workforce brings. In the backdrop of these factors and the slowing economy, how do organizations practice inclusion to retain top talent? These are difficult questions indeed, which this webinar will seek to answer.

This webinar, which aims to equip the participants with the mind-set needed to face these challenges, will show how to:

  • Define diversity and inclusion in your own mind
  • Permit individuals to surface the truth
  • Use the power of gratitude and recognition
  • Identify personality strengths
  • Use facilitation techniques to ensure all opinions are heard
  • Approach issues when errors are made
  • Use emotionally intelligent social skills
  • Express empathy
  • Recognize and be willing to change your assumptions
  • Be culturally Intelligent
  • Refrain from judging others by your own cultural standards
  • Validate the unique attributes each individual brings to the organization

At this extremely useful session, the expert will cover the following areas:

  • See inclusion as a mosaic of new possibilities
  • Look beyond diverse characteristics and search for innate talents and character gifts
  • Respect a plethora of education and life experiences
  • Overcome unconscious bias
  • Replace a scarcity mentality with an abundance mentality

About the speaker: Karla is a thought leader in management and team building techniques. A specialist in personalities, communication skills, and leadership principles, she has authored the book, How to Earn the Gift of Discretionary Effort, which aims to teach managers how to be the leader people CHOOSE to follow, not have to follow because of their position on the organizational chart.

 

Human Resources Training

Hidden Secrets Of Selling & Marketing

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Marketing, like technology, is all about reinventing oneself. The more one abandons the old belief systems and embraces the new ones, the better. This is the irrefutable and universal truth about marketing, no matter how strong the earlier belief system may have been when it worked, and no matter how big the rewards it gave were.

Believe it or not, marketers who adapt new techniques and are open to change and taking on challenges end up becoming millionaires year after year! They need to uncover and unearth hidden secrets. So, which are these secrets of marketing that will make even an ordinary marketer wealthy and powerful?

These will be taught at a webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on December 2.

Paul J. Cline, CEO at Advanced Ideas, Inc., will be the speaker at this webinar. Please enroll for this session by logging on to TrainHR.

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The aim of this webinar is to equip the participants with cutting edge tools, strategies and techniques that will help them shed their old, entrenched habits and adapt new, hidden secrets that, when unlocked, will help them work towards earning millions of dollars in commissions every year.

Note however, that this is not a “get rich” scheme or agency! Paul will show how to learn and hone proven marketing techniques that will help marketers become exponentially successful.

At this session, which is aimed at salespeople, marketers, sales managers, entrepreneurs, CEO’s, Internet marketers and copywriters, Paul will cover the following areas:

  • Basic through advanced sales & marketing skills
  • How to deal with customer objections fast & effectively
  • Eliminate misperceptions about how to be an effective (& wealthy) salesperson
  • Gain new cutting-edge sales techniques used by the world’s top salespeople
  • Learn the best sales techniques. that have been proven scientifically & in the field
  • Learn how to get customers to buy from you over & over again!
  • Discover the secrets of how the top salespeople become wealthy
  • Learn the hidden psychology of selling

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About the expert: Paul’s impressive profile reads thus: serial entrepreneur and psychology expert, award winning university professor, therapist, corporate trainer, professional speaker, internet marketing expert and business consultant.

These credentials sit easily on his four advanced degrees and extensive experience in the fields of business and psychology.

change management, Human Resources Training

Embracing change

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Can you name one quality that is as vital to organizations as life skills are to humans? That quality has to be change management. The reason for this being so is quite simple: nothing tests an organization’s mettle more than its ability to handle change, perhaps the single most important and inevitable development in its lifecycle.

How do organizations handle change? What does it take to embrace change, a continuous, fluid and ongoing reality within organizations? TrainHR, a leading provider of professional training for the human resources areas, will explain this vital aspect of an organization at a webinar that it is organizing on October 1.

The expert at this webinar is Tony White, people skill specialist, trainer, negotiator, facilitator and author. To grasp complete knowledge of how to embrace change within organizations, please visit TrainHR to register for this webinar.

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Organizations that overlook the criticality of change management are bound to perish, while those who see it as an opportunity flourish. This is a fact that has made change management an imperative for organizations. The aim of this webinar is to impart the learning that will help the participants take control of change before they are forced to, and turn change into an opportunity for career growth.

The expert at this webinar will explain how participants can successfully position their organizations for change with the necessary tools, strategies and techniques. He will offer practical tips and suggestions with which they can successfully and painlessly implement change management into their organizations.

Organizations that are struggling to cope with change management, want to understand how to take better control of themselves, and want to turn change management into a means for growth will be benefit immensely from this training. This session is aimed at benefiting any individual contributor or manager role.

Tony will cover the following areas at this webinar:

  • Definition of Change
  • Why all this Change now?
  • Types & Nature of Change
  • Exploring the Transition and Future State Models of Change to help understand change dynamics
  • Taking personal control of change- having the right mindset
  • The importance of asking questions
  • Other practical tips and techniques

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About the expert:

Tony White has conducted training workshops, delivered keynote addresses and facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.

During this long tenure, he has held very notable positions ranging from part-owner and director of a private label food manufacturing company, a partner in an international training company, a change management specialist in a global enterprise, a community college outreach partner, and an in-house instructional designer with a high-profile government office.

Tony is also author of “Make It Happen – A Practical Handbook for Team Leaders, Project Managers and Facilitators to Build, Facilitate and Repair High Performance Teams”.

 

Career Development, Human Resources Training

Transition from Peer to Supervisor

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A promotion may be the reward for an employee’s dedication, hard work, passion and discipline or much else. However, while it instils a feeling of great positivity in the employee who gets promoted, the same cannot be said about the colleagues she supersedes in getting promoted! The envy, the unease and the cantankerous feeling that a promotion could arouse in the rest of the team is not the best of feelings to encounter.

Yet, if the promoted colleague has to work with those same colleagues, it calls for adapting an altogether different outlook. The promoted employee has to motivate these jealous teammates and take them along, a challenge by any stretch of imagination.

How does the newly promoted employee do this? How does she ensure that every one of the uncomfortable team members is in the boat with her? This is the crucial learning a sixty-minute webinar from TrainHR, a leading provider of professional training for all the areas of human resources, is going to teach.

Tonia Morris, Founder of Simply HR, LLC a consultant and management firm, will be the expert at this webinar, which is scheduled for August 6. Kindly visit https://www.trainhr.com/webinar/transition-from-peer-to-supervisor-702535LIVE to enroll for this valuable session.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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The critical role communication plays in preventing and resolving many of the issues arising in managing a team which the supervisor was a part of, will be explained at this webinar. The ways in which boundaries need to be set, the ways by which to make communication effective, the manner in which to build trust and respect, and choosing the right manner in which positive feedback can be offered to peers and colleagues, are some of the topics that the expert will take up at this session. Tonia will help the newly promoted supervisors understand the ways by which to overcome their most pressing issues.

She will cover the following areas at this webinar:

  • How to Communicate more Effectively as a Supervisor
  • When to be Flexible and when to Stand Firm
  • Steps to Build Trust and Gain Respect
  • How to Develop your Own Personal Management Style
  • How to Set Boundaries with Coworkers/Peers
  • How to Deal with Uncomfortable Situations
  • How to Motivate Others to Achieve Results.

This webinar is aimed at benefiting Managers, Supervisors, Leaders, Human Resource Professional and Shift Leaders or Team.

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About the speaker:

Tonia Morris, who calls herself “your Generational Connector”, owns her speaking and training company. An accomplished speaker, Tonia offers leaders training solutions that cultivate a generationally-inclusive work place.

She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

 

Human Resources Training

The Foundations of Excellent Customer Service – A 2019 Perspective

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What is more important for a business than customer service? Nothing builds a better relationship between a business and its sustainers-the customers-than excellent customer service. Indeed, customer service is at the heart of a healthy business.

Undoubtedly, the starting point to professional customer service is a keen understanding of what the customer wants. They want to be given professional, polite and prompt service, and most important of all, be cared for. These are some of the fundamental aspects of customer behavior. When these are built into a business, the brand has earned a high level of loyalty among its customers. This is the surest means to making a business and a brand successful.

These and other interesting aspects of customer service will be the topic of a highly perceptive learning session that is being organized by TrainHR, a leading provider of professional training for all the areas of human resources, on July 12. At this session, Tony White, a well-known communication expert, will be the expert.

Please enroll for this webinar by visiting https://www.trainhr.com/webinar/the-foundations-of-excellent-customer-service—a-2019-perspective-702467LIVE.

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Tony will help the participants of this webinar build the foundations of exceptional customer service skills for anyone that deals directly with customers. This learning is of high value for those who face customers either in person or over the phone consistently. He will show how to maintain a high degree of customer satisfaction and keep conflict at a minimum.

The core of this webinar is helping participants understand what the customer wants. This is the root of excellent customer service. The expert at this webinar will show how to gauge customers’ real interests in a brand or a product and explain how to show that they are really cared for.

Aimed at anyone who deals with front line customers either face to face or over the phone in the course of their work, this webinar will offer the following takeaways:

  • Meeting customer needs and deescalating conflict
  • Understanding the customers’ true needs of what they want to interact with the service provider
  • Building a sense of empathy, acknowledgement and playback skills in the individual or the team that handles customer support and service.

Tony will cover the following areas at this webinar:

  • Advanced poll questions of your experience with what customers want
  • Identifying best practices-what today’s customers really want and expect in 2019 (based on experience and latest research)
  • The Interest based approach to communication & service – results, process and emotional interests that ALL customers need
  • The core critical skills of empathy, acknowledgement and play back to meet needs while minimizing conflict potential
  • How to reframe the service “forbidden” phrases into more customer-centric responses

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About the expert:

Tony White has conducted training workshops, delivered keynote addresses and facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.

During this long tenure, he has held very notable positions ranging from part-owner and director of a private label food manufacturing company, a partner in an international training company, a change management specialist in a global enterprise, a community college outreach partner, and an in-house instructional designer with a high-profile government office.

Tony is also author of “Make It Happen – A Practical Handbook for Team Leaders, Project Managers and Facilitators to Build, Facilitate and Repair High Performance Teams”.

 

Career Development, human resources management

Strategic Thinking Is More Than the Big Picture

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We all know the importance of strategic thinking. This is the thinking that will grow organizations into leaders in their industry or spheres. Many managers are busy with far too many daily routines and activities that consume most of their time and allow little time to concentrate on the strategic.

Tasks are no doubt important, but one should not get bogged down too much into them to lose sight of the big picture. Losing sight of the strategic results in total breakdown for the organization, which will just be doing things routinely without growing. The challenge for managers and leaders is to balance the tactical with the strategic.

Visualizing the strategic goal and then determining how to get there is what leadership is expected to do. A leader who wants to get to the next level and also take the organization there has to be strategic in her thinking. She has to bring in a strategic perspective.

What is this strategic perspective? It combines business insight with knowledge of the industry. It makes use of competitive information. It goes beyond bringing in a global perspective, and combines strategic skillsets with the tactical.

So, how does a leader inculcate strategic thinking? This will be taught at a webinar that TrainHR, a leading provider of professional training for the human resources arenas, will be organizing on June 13. Valerie Pelan, President of Integrated Focus, will be the expert at this webinar.

Please register for this sixty-minute webinar by visiting  http://bit.ly/2WsLVAF.

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This webinar is aimed at benefiting personnel such as Leaders, Managers, Individual Contributors, High Potentials, and Baby Boomers, i.e., anyone who is already performing a strategic role or will be called upon to do so.

Valerie will cover the following areas at this webinar:

  • Definition of strategic – but it is more than a simple definition
  • Its more than global perspective
  • It includes Business Acumen
  • Industry and competitive analysis – understand your company’s industry and competitors
  • Distinguish between the short term and long-term company financials
  • Tools include: SWOT analysis and Blue Ocean Strategy
  • Compare leadership skills with manager skills
  • Leader focuses on big picture while the manager focuses on tactical actions.

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About the expert: Valerie has been consulting and providing Executive coaching for over 10 years. Her company provides leadership coaching to leaders and high potentials. Her areas of expertise are executive presence, career transitioning and leading change.

She provides her corporate clients with a strategic and global perspective that combines her business experience working in Fortune 100 companies and her experience as an entrepreneur. She works with the owners and executive teams in mid-sized companies providing Strategic Planning and communication skills.