Human Resources Training, Training & Development

Decision making, Problem Solving and Troubleshooting: Tips and Techniques


Decision-making, problem solving and troubleshooting lie at the heart of business organizations. They are an absolute must for organizations that want to compete and stay ahead of the race. The effectiveness of these traits can be the difference between a quick, proper solution and a bad one. Those who handle technical areas have to make decision-making, problem solving and troubleshooting an intrinsic and integral part of their everyday work.

Process is at the core of these traits. When decision-making, problem solving and troubleshooting are built on the wrong processes, the best of people can get their act wrong.

A webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on April 22, will shed light on

Randy Park, facilitator and author, will be the expert at a webinar. to enroll for this program, please visit TrainHR.


The purpose of this webinar is to offer its participants the ken needed to diagnose why a certain plan or an action is not working the way they were meant to.  The expert will help the participants gain an understanding of the various aspects of the human thought process to explore situations in which intuition becomes valuable in facilitating fast solutions, and those in which it could simply lead the decisionmaker awry.

At this webinar, the expert will offer tips and tools which the participants can use to quickly analyze what is happening and why things went wrong. Using these tips and tools, the participants will also be able to identify how their own thinking may be blocking the path to finding a solution. Putting these into practice will help them to achieve faster solutions and make fewer mistakes.

He will also familiarize the participants with unique tools such as “Think About It!”. This worksheet is of immense help in letting the participants analyze where they are going wrong and in quickly helping them get unstuck, documenting their solution, and increasing their organizational intelligence to help them and others in the future

This webinar is designed for those whose job revolves around solving problems. It is immensely useful for those who spend time figuring out what went wrong, are under pressure to find solutions quickly, and who frequently get stuck finding solutions.

At this session, Randy Park will cover the following areas:

  • How to make Faster Decisions when you can
  • How to Realize when you Need a more thorough Analysis
  • Tools to get Unstuck when Solving Problems
  • How to Identify possible Solutions you’ve Missed
  • Visual Tools that Increase Insight.

Those who will benefit from this webinar include CEO’s, Executives, Managers, and HR Professionals.


About the expert: Author of the books, “Thinking for Results-Success Strategies” and “The Prediction Trap- and how to avoid it”, Randy specializes in helping individuals and organizations understand their decision making processes and their own thinking strengths and traps. He provides practical tools applicable to strategic thinking, decision making, and problem solving – especially in the face of uncertainty and complexity.

Randy is a member of the Canadian Association of Professional Speakers and has spoken to thousands of people around the world. He lives in Toronto and has appeared on radio and TV across the country.