Human Resources Training, workplace conflict resolution

Female to Female Hostility at the Workplace: All you Need to Know

20171102155700-GettyImages-707439933 (2)

“Female to Female Hostility at the Workplace: All you Need to Know” is the topic of a 75-minute webinar that TrainHR, a leading provider of professional training for the areas of human resources, is organizing on March 4. Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying, will be the speaker at this webinar.

Please visit https://www.trainhr.com/webinar/-702337LIVE?wordpress-seo to enroll for this webinar.

This webinar has been approved for 1.25 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

—————————————————————————————————————-

Are women more hostile to each other at the workplace? Do women bully and harass other women more at the workplace than men? Do men and women take different approaches or tactics when it comes to bullying?

This webinar is on the very interesting topic of bullying of female employees by other female employees. Women’s bullying is usually subtler and more covert than the one done by men. This makes it difficult to identify and recognize easily. Managers who refuse to see this give bullying women the freedom to continue with this habit undetected.

It is true that women bully other women at the workplace quite differently from men. Whatever the differences, the results of female bullying are there to see:

  • Bullied female employees take off from work more frequently
  • They perform poorly
  • Their morale and motivation are usually low
  • Their trust in management erodes
  • The chances of their quitting their jobs and seeking other employment opportunities are higher.

Understanding of female harassment from all perspectives

At this webinar, Dr. Strauss will take up these and other important related questions relating to female bulling at the workplace from other female employees. She will address core questions pertaining to the topic, which include the following:

 

  • Are women really each other’s worse enemy or is it just a myth and a stereotype?
  • What does research show about women’s hostility to other women, sometimes called bullying in the workplace?
  • Is female to female bullying an issue that deserves attention apart from general workplace bullying?
  • Do we have different expectations of women’s behavior at work than we do of men’s behavior?
  • Do we have a responsibility, as women, to support other women at work?

Some of the aspects that Dr. Strauss will examine in helping participants arrive at an understanding of these critical questions include theories as to whether women are more hostile to each other than to men, the role sexism has in building and reinforcing our stereotypes relating to perceptions of women and men’s bullying, the connection between bullying and harassment, the impact bullying has on witnesses, tort laws on this subject, and tokenism as a means to address this often grave issue.

Dr. Strauss will cover the following areas at this webinar, which is of high value to Human Resources Generalists, Managers, Directors, Women Owners, HR Managers, Controllers, Supervisors, Office Managers, Accounts Managers, or anyone in Management at all levels:

  • To describe women’s ways of bullying
  • To discuss the theoretical causes and contributing factors of women’s bullying
  • To determine if bullying could be illegal harassment
  • To explore the impact of women bullying their colleagues
  • To identify management’s role in the prevention and intervention of women’s bullying
  • To list the steps to take if targeted by a bully.

—————————————————————————————————————–

About the speaker:

Dr. Susan Strauss conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. The popularity of these exercises can be gauged from the vast spectrum of sectors that her clients hail from: business, education, healthcare, law, and government organizations from both the public and private sector.

She has conducted research, written over 30 books, book chapters, and journal articles on harassment, bullying, and related topics. She appears on television and radio programs and is frequently interviewed for newspaper and journal articles.

Advertisements
Human Resources Training, workplace conflict resolution

12 Best Strategies for Dealing with Toxic Personalities

toxic-workplace

Nothing is perhaps more unwelcome and distracting in an office environment than the toxic employee. Who is a toxic employee? It is one who disrupts the everyday functions at office and who destroys the culture in the organization due to her negativity. Undoubtedly, a toxic employee is the number one enemy of the organization. Organizations that learn to deal with such characters can remove a huge stumbling block in their way.

But how do organizations do this? This is the learning a webinar from TrainHR, a leading provider of professional training for the human resources area, will be imparting. This 90-minute learning experience will be led by Mitchell Kusy, who, as the old cliché goes, needs no introduction to the world of organizational development. A Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program at the Graduate School of Leadership & Change, Antioch University.

Please visit http://bit.ly/2Mr44qX to enroll for this webinar.

It is the rich experience of having consulted and having been a keynote speaker with hundreds of organizations nationally and internationally, through all of which he has helped to create work cultures of respectful engagement impacting individual, team, and bottom-line performance; that Dr. Kusy will bring to this learning session. With clinical precision, he will explain the 12 strategies that organizations can adapt to identify and deal with the toxic employee.

Powerful strategies for dealing with toxic employees

The identification of these 12 strategies is based on his research, which is considered a landmark in organizational studies. This nationally and internationally acclaimed expert on the toxic employee will share his findings from the three years of national study. Done over 400 individuals, this research is a complete primer on what makes people develop toxic personalities at the office and how organizations can deal with them. He will share the learning gained from this study and offer suggestions on how organizations can successfully handle disruptive behaviors and put a culture of everyday civility in place.

The outcome of the learning gained at this webinar is fourfold:

  • Discernible improvement in personal wellbeing
  • A noticeable decrease in workplace drama
  • A palpable betterment in team performance
  • A marked improvement in the organization’s financial performance.

In this crucial session, which is aimed at personnel who handle negative employees directly in the course of their daily work, such as Leadership Coaches, Organization Development Practitioners, Talent Development Professionals, Human Resource Leaders, Human Resource Practitioners, and Executives, Managers and Supervisors; Dr. Kusy will cover the following areas:

  • Revise traditional performance management into one that positions values of everyday civility into concrete behaviors
  • Coach toxic personalities in the most effective ways to give them feedback
  • Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years
  • Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person
  • Avoid hiring toxic people with a simple, concrete, and no-cost method
  • Calculate the financial cost of toxic individuals in your organization.
Human Resources Training, workplace Harassment

How to Conduct a proper workplace Harassment and Bullying Investigation

bullying_thumb

TrainHR, a leading provider of professional training for the areas of human resources, is organizing a 90-minute webinar on the topic, “How to Conduct an Internal Harassment and Bullying Investigation to Determine Facts and Minimize Liability” on February 18. Dr. Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying and author of over 30 books, book chapters, and journal articles on these and related topics, will be the speaker at this webinar.

Please visit  http://bit.ly/2MmrX2H to enroll for this webinar.

This activity has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

—————————————————————————————————————

Harassment and bullying are inescapable realities of the workplace. So are workplace discrimination and harassment. They can happen very subtly and very insidiously. When this comes to the notice of the management, an internal harassment and bullying investigation becomes necessary to bring the guilty to book and to ensure that equality in the workplace is established.

The Equal Employment Opportunity Commission (EEOC) has its own set of requirements on how to deal with this issue. To use its own words, it expects the organization to “investigate promptly and thoroughly take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring”. The receipt of a complaint of bullying or harassment is the basis to starting an investigation that is fair and just and addresses both the complainant and the perpetrator objectively.

The investigation is the basis to addressing bullying or harassment by an organization. How do organizations get this right? What are the elements of an internal harassment and bullying investigation? In what manner does the organization address workplace discrimination and harassment and bring about equality in the workplace? All these will be addressed at this webinar.

Discussing workplace discrimination and harassment threadbare

Dr. Strauss will explain the process of an internal harassment and bullying investigation. Participants will learn how to handle workplace discrimination and harassment complaints and conduct the investigation to determine facts. If the organization has to keep its liability at a minimum, it has to employ the right methods by which it analyzes evidences, draws conclusions, writes the formal report outlining the investigation, and takes the necessary corrective actions. All these should be done fairly so that the entire process instills confidence in the employees that there is equality in the workplace.

In this webinar on internal harassment and bullying investigation, which will benefit Human Resources Professionals, HR training Manager, Investigative Officers, Managers, Supervisors, Team Leads, Directors and Department Heads, Dr. Strauss will cover the following areas:

  • To determine if an investigation is necessary
  • To discuss the steps of an investigation
  • To explore the intricacies of interviewing the accuser, accused and witnesses
  • To differentiate between a formal and informal investigative procedures
  • To determine credibility of all interviewees
  • To draw conclusions following an investigation
  • To list necessary elements in writing the formal report outlining the investigation.
Human Resources Training, interview, Interview training

How to ask Probing Questions and Conduct Effective, Efficient Stay Interviews

recruiter-and-interviewee

Fremont, CA: TrainHR, a leading provider of professional training for the human resources industry, is organizing a webinar on the topic, “How to ask Probing Questions and Conduct Effective, Efficient Stay Interviews” on February 13. The speaker at this one-hour learning session is Marcia Zidle, CEO of Leaders At All Levels.

Please visit https://www.trainhr.com/control/w_product/~product_id=702304LIVE/?wordpress-seo to enroll for this webinar.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

Whenever the organization’s HR senses that an employee is planning to leave the company soon, it should not hesitate to talk to the employee about it. This conversation should go beyond the superficial greetings and good wishes and small enquiries. This, however, should be done only after HR gets credible information that an employee, especially a senior or important one, is planning to leave. HR should be open, frank and specific during this one-on-one conversation. This session, called a stay interview, should be done to gauge the employee’s intention.

Depending on how well it is carried out, stay interviews can have the effect of helping the organization retain a key employee. It goes without saying that retaining the talented employee is of utmost importance for the organization, as a recent Harvard Business Review article entitled “How to Keep Your Top Talent” shows: it says that about 25 percent of an organization’s top talent plans to leave within a year of joining.

Since it is very critical for organizations to retain talented people, HR make effort to do so. In consultation with management, it should proffer concrete suggestions and offers for what the organization has in mind to retain the employee.

Probe the reasons

The essence of the stay interview is that it should probe why the employee is planning to leave. HR should come up with a set of questions that should, while being informal, should be standard and structured. It should dig out the reasons for which the employee has made up her mind to quit and should explore all avenues for retaining the employee.

The pay, the work environment, the growth prospects or lack of motivation or employee engagement-any of these could be reasons for which the employee is planning to leave. The stay interview should get to understanding the exact reason. At this webinar, Marcia will explain the ways of eliciting these. The core point of note is that when done properly, the stay interview can be very effective at reversing the employee’s decision to quit since they are personalized, give the employee the opportunity to speak her mind out, bring out concrete remedial actions, and are inexpensive.

She will cover the following areas at this webinar:

  • Identify five key factors that impact an employee’s desire to stay or leave
  • Recognize four possible “triggers” that cause the employee to consider leaving
  • Learn how to ask probing questions and conduct effective, efficient stay interviews
  • Survey a list of eight retention actions to increase employee’s loyalty and commitment
  • Review a sample of stay interview questions and develop your own customized list to ask
  • Discover how to develop stay plans for your employees and manage accountability
  • Develop a simple “how-to-toolkit” that includes who to select, how and when to approach; interview formant and how to handle possible resistance.

————————————————————————————————————–

About the speaker: Marcia Zidle is the CEO of Leaders At All Levels and a board certified executive coach based in Dallas Texas. With over 25 years of management, business consulting and international experience in the areas of business transformation, talent management and leadership development, she provides strategic focus, alignment and guidance to business leaders and their teams to ensure they get on the right track, stay on the right track and not get side-tracked in their drive for higher performance and profitability.

Human Resources Training, workplace conflict resolution

TrainHR to organize 90-minute, HRCI-approved webinar on “What Every HR Professional Should Know about Coaching Toxic Personalities” on January 15, 2019

are-toxic-employees-ruining-your-workplace-640x302

Fremont, CA: TrainHR, a very trustworthy name in the area of human resources training, will offer a webinar on January 15, 2019, on the topic, “What Every HR Professional Should Know about Coaching Toxic Personalities”. This webinar will have Mitchell Kusy, an illustrious HR professional who is currently professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University, as the speaker.

Please visit  https://www.trainhr.com/control/w_product/~product_id=702277LIVE/?wordpress-seo to enroll for this webinar and gain valuable insights into how to handle toxic personalities at the workplace.

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program. This webinar been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

—————————————————————————————————————

This webinar is completely based on a comprehensive three-year study the expert at this webinar, Dr. Mitchell Kusy, carried out with Dr. Elizabeth Holloway, aimed at analyzing how toxic behaviors in the workplace rob organizations of everyday politeness, making them places that people avoid joining and working in.

This study, which had a sample of more than 400 participants, zeroed in on measurable figures that convincingly proved that when employees make daily courtesy a habit, it leads to an environment in which there is positive change in the organization.

Dr. Kusy will explain the findings of this study in detail at this webinar. He will validate his findings by presenting facts which show what changes could be observed before and after employees adapted this attitude.

How to avoid toxic behaviors?

The core of this webinar is to demonstrate a practical and fresh approach that amalgamates everyday civility with performance management. A salient part of this study is how to avoid narcissistic employees. The speaker will explain how a simple tool such as this can be extremely powerful in bringing about change at almost no cost and yet offer high returns.

One of the strongest negative consequences of having a toxic employee is that other employees would not hesitate to leave the organization if they had a toxic employee in their midst. This is what about half of the respondents in this study said. Toxic employees bring with them a domino effect: they breed more toxicity among their colleagues, which vitiates the entire organization. Dr. Kusy will also offer learning which lead to an understanding of the ways in which toxic behaviors destroy team cultures when implemented at the micro HR level.

Dr. Kusy will explain the following startling facts at this webinar, which the study of which Dr. Kusy was co-author showed:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?

This webinar is of immense use for those who have to deal with toxic behaviors in organizations, such as HR Leaders, HR Practitioners, Talent Development Professionals, Organization Development Practitioners, and Leadership Coaches.

Human Resources Training, Workplace Wellness Program

Why is Workplace Wellness Program Important?

 

images (2)

Employers are getting it – sort of. Most believe in the concept of keeping their employees healthy because it just makes sense. Not only does paying attention to this make a difference in the lives of the people who are the most valuable asset to a company, but there are also many benefits to the bottom line – lowered health claims, improved energy and morale, lowered sickness, and improved productivity.

A successful, results-based corporate wellness plan offers various programs with the underlying objective of true behaviour change. To have the biggest impact, a comprehensive approach should include focusing on the individual and implementing group and awareness programs suitable to target the widest range of the population. Individual-based programs may include one-on-one health coaching. Here, the certified health coach works with individuals in achieving personal or family wellness goals. This individual component of the wellness plan ensures accountability, follow up and evaluation which contribute to healthy, long lasting behavioural change. Awareness and group programs need to ensure effective communication strategies that include repetition, small bite-sized information sharing, and ways to ensure the unmotivated are also hearing the same message!

The best way to achieve success with a wellness program is working any chosen initiatives into an overall plan within the organization. The strategic plan may consist of completing a Health Risk Assessment [HRA], establishing a wellness committee, outlining objectives, implementing initiatives and evaluating effort. The results of an HRA outline demographics, employee interests and an overall health risk profile. Strategically aligning the program design to address the results of the HRA, offering programs to support employee interests, and ensuring employee and management objectives are met, all contribute to a healthy return on investment.

Paving the way to motivate the unmotivated isn’t rocket science, but it does take a strategic approach. To achieve optimal engagement with wellness, we need a strategy that is inclusive, encouraging and staged within a healthy environment. This recipe provides the best bet for achievement of a more engaged workforce. Programming needs to be offered to the people who need a wellness program the most – the unmotivated, uninterested and unhealthy. These people respond positively to fresh ideas that are relevant to their needs and their ability to act.

A comprehensive wellness program that is engaging and consistently presents opportunities to increase awareness and move towards health is what works. There is no such thing as a quick-fix approach. The key to program and engagement success is the ability to work with individual employees to ultimately help them modify their behaviours. For some it might be a minor habit adjustment, for others it could be a drastic lifestyle change. This model ensures that a wellness program, tailored for each specific company, will achieve maximum benefits.

The employee wellness industry is growing because it’s easy to see a return on better health. The more programs offered to encourage lasting behaviour change, the healthier the return will be. Healthy employees cost less Period.

How to improve employee wellness programs :

 

  • Effectively Communicate Wellness Initiatives
  • Garnering leadership support for an Effective Wellness Program
  • Motivating the unmotivated for Wellness Program success
  • Optimizing Engagement with Wellness Initiatives

 

 

 

 

 

HR compliance, Human Resources Training

What is the Main role of HR compliance?

Common-HR-Compliance-Issues

Knowing what to do in increasingly complicated employee situations can be difficult for even seasoned managers, especially if a manager has never had training. For a new manager these problems are intensified.

Further exacerbating the problem is that managers often inherit a dysfunctional department and/or are promoted to supervise those with whom they once were coworkers. In an increasingly complicated world of employee compliance in which HR struggles just to keep abreast of new developments not teaching managers the basics can be costly. After all it’s the managers who interact with employees on a day to day basis and every day is an opportunity for problems to arise that a manger was never trained how to address. Even routine situations such as denying a seemingly simple request for a few days off can blow up into claims of a denied request for protected leave.

 

From a business perspective, training managers in the basics of HR compliance basics of employment law, how to write documentation and how to use the tools of employee development is the cheapest thing an employer can do to stave off unwarranted employment claims.

From a manager’s perspective managing from Day One is the most important thing a manager can do for productivity purposes, compliance reasons, employee development and engagement and also to safeguard their own career.

From an HR perspective, training managers of the basics of HR compliance can help to defend against a whole host of unwarranted employment claims, including those that often begin from miscommunication, misinformation, and mismanagement.

 

important role of HR Compliance:

  • Dealing with employee complaints
  • Preventing harassment, bullying and general dysfunction

Know more about HR Compliance  https://www.trainhr.com/control/w_product/~product_id=702306LIVE/