employee performance evaluation, Human Resources Training

Performance Management: Dealing With the Difficult Employee

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The difficult employee, or the employee that reeks of negativity and toxicity, is someone every organization has to be prepared to face at some or another point of time in its existence. Even if HR subjects the interview process of all candidates with utmost diligence, there is a chance that a negative person can slip through the noose and make it to the organization.

How does the organization deal with such an employee? How does it motivate him or her to perform well and contribute to the organization’s growth? These are challenging questions for even managers with the finest man management skills. It is a fact that much of management’s energies and strengths are drained in managing such an employee. Whether it is in the matter of attitude, attendance or just lack of ability to carry out the designated work, management is up against odds when it comes to employees with attitude problems.

A sixty-minute webinar from TrainHR, a leading provider of professional training for all the areas of human resources, on March 31, will show how to deal with such situations. The expert at this session is Bob Verchota, owner and senior consultant for RPVerchota & Associates, a consulting firm.

Please visit TrainHR to enroll for this learning and derive valuable knowledge of dealing with the performance issues concerning the toxic employee.

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It is no secret that most organizations come across toxic employees. The toxic employee can spread her or his venomous attitude to the other employees. More than half of the employees are victims of abusive or intimidating behavior from their toxic colleagues.

At this webinar, Bob will equip managers with the insight and tools with which to deal with performance issues effectively. With these tools and insights, they will be able to learn the ways of preparing rightly for facing such employees. They will be able to hold such employees to account, as a result of which they can bring about improvements in their organizations.

One of the major takeaways for the participants from this session is the several handouts that Bob will give them. These are some kind of a toolkit with which they can start their own employee correction program. These handouts are:

  • A copy of the presentation
  • A sample corrective action policy
  • Sample corrective action documentation form
  • A termination checklist
  • A sample Performance Improvement Plan (PIP) form
  • A sample Investigation Questionnaire Form.

At this webinar, which is aimed at benefiting personnel such as managers and supervisors who have responsibility for corrective action, human resources professionals, and people who aspire to leadership and supervisory positions, Bob will cover the following areas:

  • How to start off on the right foot by creating clear expectations
  • How poor performance effects organizational performance and work environments
  • How progressive discipline policies can hurt you
  • Why probationary periods may be a bad idea
  • What is employment-at-will and when can you use it?
  • The key concepts in just cause
  • Steps for conducting disciplinary investigations
  • How to hold employees accountable for sustained change
  • A simple system for determining how to coach employees
  • Dealing with difficult people
  • 11 barriers supervisors face in managing behavior
  • Methods for objectively documenting Toxic Attitude Syndrome
  • How to prepare for termination
  • How to prepare for and conduct a disciplinary meeting
  • Performance Improvement Plans – receive a sample form
  • Setting SMART goals for employee performance

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About the expert: Bob Verchota ‘s firm offers services to clients who seek to align their business and employees and helps them to create successful outcomes and excellent work environments.

It provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo.

employee performance evaluation, Human Resources Training

The Psychology of an Employee

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One of the most essential ingredients for employee performance, and with it, organizational success, is employee psychology. Employees that have the right frame of mind, the positive one, are the ones who succeed.

Understanding employee psychology helps organizations understand the reasons for which employees behave the way they do at the workplace, the reasons for which they react or respond to certain given situations, the factors that play in their mind when confronted with both positive and negative situations, and so on.

Where there is a conflict between an employee’s and an organization’s outlooks and expectations, there is bound to be some friction. Understanding employee psychology helps organizations iron these out.

A meaningful webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will set these issues in their right perspective and help employers and employees alike get a proper understanding of the way each behaves vis-à-vis the other.

At this session, which is being organized on February 24, Toluse Francis, a trained mental health practitioner and Life Coach, will be the speaker. Please visit TrainHR to enroll for this very valuable session and learn how understanding employee psychology can play a very major role in helping organizations get the most out of them.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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This webinar will help the participants gain knowledge of how to understand and change employee behaviors, which will help them perform their best. Toluse will help them eliminate the fear of missing out, understanding their right to good working conditions, eliminate uncertainty, and understand the mind and behavior of the employees.

He will cover these areas at this webinar:

  • Change behaviors
  • Why employees behave the way they do
  • Employee psychology
  • Needs of employees vs. needs of the company

This session is aimed at the benefit of employees, CEO’s, and recruitment firms.

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About the expert: As a volunteer with a number of organizations such as Mentally Aware Nigeria Initiative (MANI), Toluse has an impressive track record of aiding people to move on from negative past experiences and focusing on their future with enthusiasm.

He was the awarded the Health Writer of the Year by the Nigerian Writers Award. He is an author with three books published to his credit.He has been invited to both radio and television programs to offer his professional views on mental health and has spoken and taught both locally and internationally as well as offering his service as a therapist. 

 

employee performance evaluation, Human Resources Training

Performance Management: Moving from Feedback to Coaching

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It goes without saying that in the present day workplace, home to as many as five generations, there is a deeper and far more pronounced need for greater interactivity and involvement of the employees, than before. The role of performance management in retaining employees can never be overlooked. An objective, process oriented performance management strategy is an extremely effective means to keeping employees engaged and retaining them.

A benchmark for the effectiveness of a performance management strategy is the extent to which it helps the organization retain employees when the availability of talent is scarce. Organizations that adapt and instill such a performance management system come up trumps in any situation.

Organizations can learn to do this by enrolling for a training being organized by TrainHR, a leading provider of professional training for the areas of human resources, on September 4. The expert at this session, Tonia Morris, Founder of Simply HR, LLC, will offer valuable insights into these aspects of a performance management strategy. Please enroll for this webinar by visiting https://www.trainhr.com/webinar/performance-management:-moving-from-feedback-to-coaching–702594LIVE?wordpress-seo .

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The surest way by which organizations can retain talent is by making their talented employees feel wanted and valued. This is the core of what a performance management system should achieve. Failing to bring about this feeling in the employees alienates them and deters them from participating in the performance process. When there is an absence of an engagement process with the employees, there is a strong sense of disconnect between them and the organization. This is the primary reason for which talented employees leave organizations.

The ways by which to put effective performance evaluations in place will be explained at this session. Tonia will show how to implement a performance management system that incorporates certain predetermined parameters to bring about objectivity, and yet, is at the same time, flexible enough to accommodate new inputs and contributions.

The learning offered at this webinar will enable the participants to only learn the importance of carrying out effective performance evaluations, but to also conduct these themselves. This will help them understand the ways of keeping employees engaged in the process and handling difficult conversations during the process.

The highlight of this session is the explanation of a simple, yet highly effective solution for providing feedback-The CARE Approach.

In detailing all this, Tonia will cover the following areas:

  • Develop Rapport with Employees
  • Provide Effective Feedback
  • Provide Collaborative Environment
  • Encourage Employee to Self-Evaluate
  • Anticipate & Manage Employee Defensiveness, Anger or Other Emotions
  • Follow-up Performance Management Interventions.

Staff whose work involves employee engagement will benefit from this webinar. These include Managers, Supervisors, Leaders, Human Resource Professionals and Shift or Team Leaders.

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About the expert: Tonia describes herself as a “Generational Connector”. The company she founded, Simply HR, LLC, is not only a consultant and management firm; it is also a speaking and training company.

Predictably, Tonia is at home with speaking and providing leaders with training solutions that cultivate a generationally-inclusive workplace. Her observation of the diversity and generational gaps in the workplace made her determined to start an organization of her own in which she could offer solutions to problems arising from this situation.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

 

employee performance evaluation, Human Resources Training

Performance Reviews that Build Loyalty

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One of the most vital aspects of an employer-employee relationship is the performance review. This exercise is meant to help the organization assess the employee’s performance during a period of time in the light of the organization’s expectations and the employee’s fulfillment of the same.

However, most performance reviews end up being less than successful and result in a situation where neither party is satisfied, because, even though done sincerely, most performance reviews are carried out with the wrong focus. Rather than being open and honest conversations, most performance reviews end up telling the employee where all she needs to improve and pointing fingers at why she did not deliver up to expectations.

What then, are the components that ensure that the performance review is a robust one in which there is proper alignment of both the organization’s expectations and the employee performance?

These issues will be taken up for sharp analysis at a webinar that TrainHR, a leading provider of professional training for the human resources areas, will be organizing on July 31. Karla Brandau, the CEO of Workplace Power Institute, will be the expert at this session. Please enroll for this valuable learning session by visiting https://www.trainhr.com/webinar/performance-reviews-that-build-loyalty–702462LIVE.

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The essence of the learning this webinar is going to impart is an understanding of how to use performance reviews as the basis for ensuring professional growth in the employee by bringing the employee’s performance and the organization’s goal together, which will benefit both parties.

Both sides should set realistic and achievable goals. The organization should ensure that the hindrances that the employee faces in achieving these goals are removed, and should create a conducive environment for the employee to accomplish these goals. Feedback and questions, both positive and negative, should become an integral part of this exercise, and should be encouraged.

The objective of a positive performance review is that it should create goodwill and a sense of bonhomie between the two. It should evolve into a system that, when put in place, becomes the basis for such an exercise throughout the year. At this webinar, the speaker will show how participants can:

  • Assess their skill at clearly stating expectations
  • Set consequences for non-performance
  • Handle inadvertent human errors
  • Use a conversational interview format
  • Speak from observable facts
  • Give feedback that builds the relationship
  • Work with criticism
  • Develop KRA’s – Key Result Areas

She will offer tips on how to logically document performance, set up an appropriate environment for conversations, and invite the employee and set up the performance review meeting. She will cover the following areas at this webinar, which will help the stakeholders in a performance review, such as Senior Managers in all departments, mid-Managers at all levels in the organization, Supervisors, Team Leaders, Project Managers, or just anyone tasked to give performance reviews immensely:

  • Planning ahead for Performance Reviews
  • Personal preparation for the one-on-one Performance review Conversation
  • Preparing the employee for the Performance Review
  • Determining KRAs for the coming year
  • Creating rapport with the Employee

A bonus for those attending this webinar is the teaching the speaker will give of how to use expanded Microsoft Outlook Calendar and Task Folder features to keep on top of performance review content and meeting times with employees.

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About the speaker: Karla is a thought leader in management and team building techniques. A specialist in personalities, communication skills, and leadership principles, she has authored the book, How to Earn the Gift of Discretionary Effort, which aims to teach managers how to be the leader people CHOOSE to follow, not have to follow because of their position on the organizational chart.

 

employee performance evaluation, Human Resources Training

Performance Management: Moving from Feedback to Coaching

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The present day workplace, in which as many as five generations are working together, emphasizes the need for greater interactivity and involvement of the employees at a deeper level than earlier. Performance management plays a stellar, strategic role in retaining employees. A performance management strategy that is objective and process oriented is a highly effective tool to engaging and retaining employees.

The ability to help the organization retain employees in the backdrop of scarcity in the availability of talent is the hallmark of the effectiveness of a performance management strategy. Such a performance management system becomes absolutely necessary for the organization.

TrainHR, a leading provider of professional training for the areas of human resources, is organizing a training at which learning of these crucial elements of a performance management strategy will be imparted. Tonia Morris, Founder of Simply HR, LLC, will be the expert at this sixty-minute session, which is being organized on July 15. Please visit https://www.trainhr.com/webinar/performance-management:-moving-from-feedback-to-coaching–702496LIVE to gain valuable insights into how to build an effective performance management system into your organization.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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The nub of a performance management system is in making the employee feel wanted and valued. This is the surest cause for them to participate in the performance process. The absence of an engagement process with the employees makes them disengaged, a solid reason for them to exit from the organization and seek other avenues.

The expert at this webinar will show how to put in place effective performance evaluations that take certain predetermined parameters to ensure objectivity, and yet are fluid enough to accommodate new ideas and contributions. This webinar will explain all these in detail.

The participants at this webinar will not only learn the importance of carrying out effective performance evaluations; they will also understand how to conduct them. The direct result of this learning is a grasp of how to engage employees in the process and how to handle difficult conversations during the process.

Tonia will show to the participants of this webinar how to implement a simple solution when providing feedback-The CARE Approach. At this webinar, she will cover the following areas:

  • Develop Rapport with Employees
  • Provide Effective Feedback
  • Provide Collaborative Environment
  • Encourage Employee to Self-Evaluate
  • Anticipate & Manage Employee Defensiveness, Anger or Other Emotions
  • Follow-up Performance Management Interventions.

This webinar is of immense benefit to personnel who deal with employee engagement, such as Managers, Supervisors, Leaders, Human Resource Professionals and Shift or Team Leaders.

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About the expert: Tonia describes herself as a “Generational Connector”. The company she founded, Simply HR, LLC, is not only a consultant and management firm; it is also a speaking and training company.

Predictably, Tonia is at home with speaking and providing leaders with training solutions that cultivate a generationally-inclusive workplace. Her observation of the diversity and generational gaps in the workplace made her determined to start an organization of her own in which she could offer solutions to problems arising from this situation.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

employee performance evaluation, hr best practices, Human Resources Training

Giving and Receiving Feedback

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TrainHR, a leading provider of professional training for the human resources area, will organize a webinar on the topic, “Giving and Receiving Feedback” on March 11. Career specialist, corporate trainer, and workplace coach, Colleen Clarke will be the speaker at this webinar. Please visit http://bit.ly/2SA2TGV  to participate in this webinar.

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Feedback is a vital, yet often mistaken, part of an organization’s wellbeing. It is quite different from criticism or biased opinion. Feedback is very important in helping employees understand their strengths and weaknesses. The art of giving effective feedback lies in how it is given constructively without causing offence.

Feedback goes beyond the usual niceties of “thank you” and “please”. Few other exercises can match feedback that is given by the right person in the right proportion and with purpose and objectivity. Frequent and effective feedback is a great means to increasing productivity and facilitating team harmony. Feedback should be heard rightly and patiently if it has to be enforced. Feedback can go a long way in:

  • Reinforcing existing strengths
  • Keeping goal directed behavior on course
  • Clarifying the effects of behavior
  • Increasing recipients’ abilities to detect and remedy errors on their own.

Positive feedback to employees about their good work can be the supreme motivator for them. It is important to know how to give feedback with dignity and integrity. It should never be given superficially and should always be honest and respectful.

On the other hand, the other component of feedback, namely receiving feedback, is also equally important and takes special skills. Receiving undeserved positive feedback can make this success go to the employee’s head and make her feel unduly important in the organization. On the other hand, negative feedback, when given at a time that positive feedback needs to be given, can have a deleterious effect. It can demotivate the employee, hurt her, make her feel unwanted, and can even hasten her exit from the organization.

Thus, many elements go into both giving and receiving feedback. In this session, the speaker will explore the nature and purpose of giving feedback, and how and when to share it. She will also explain the basics of emotional intelligence and how to apply it when giving or receiving feedback, because taking feedback that we don’t want to hear, in the right spirit requires emotional ability. The right emotional intelligence in the person receiving the feedback can avoid misunderstanding about the feedback.

At this webinar, Colleen will cover the following areas:

  • Examine the importance of feedback in the workplace
  • Get six tips on how to receive feedback and six tips on how to give feedback
  • Learn useful phrases for giving feedback
  • Learn how to give your boss feedback.

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About the speaker: Colleen specializes in the areas of career management and transition, communication and networking. For the past 20+ years she has inspired, through her training and counseling, thousands of people in groups and individually to maximize their career and workplace potential.

Over the 10 years she administered and facilitated Canada’s most recognized support group, over 7000 job seekers benefited from the weekly motivational and educational meetings and workshops. Colleen is a qualified MBTI Step 1 & 2, Personality Dimensions, True Colors and EQ-i2.0 facilitator. She is the author of Networking How to Build Relationships That Count and How to Get a Job and Keep It.