employee performance evaluation, hr best practices, Human Resources Training

Giving and Receiving Feedback

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TrainHR, a leading provider of professional training for the human resources area, will organize a webinar on the topic, “Giving and Receiving Feedback” on March 11. Career specialist, corporate trainer, and workplace coach, Colleen Clarke will be the speaker at this webinar. Please visit http://bit.ly/2SA2TGV  to participate in this webinar.

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Feedback is a vital, yet often mistaken, part of an organization’s wellbeing. It is quite different from criticism or biased opinion. Feedback is very important in helping employees understand their strengths and weaknesses. The art of giving effective feedback lies in how it is given constructively without causing offence.

Feedback goes beyond the usual niceties of “thank you” and “please”. Few other exercises can match feedback that is given by the right person in the right proportion and with purpose and objectivity. Frequent and effective feedback is a great means to increasing productivity and facilitating team harmony. Feedback should be heard rightly and patiently if it has to be enforced. Feedback can go a long way in:

  • Reinforcing existing strengths
  • Keeping goal directed behavior on course
  • Clarifying the effects of behavior
  • Increasing recipients’ abilities to detect and remedy errors on their own.

Positive feedback to employees about their good work can be the supreme motivator for them. It is important to know how to give feedback with dignity and integrity. It should never be given superficially and should always be honest and respectful.

On the other hand, the other component of feedback, namely receiving feedback, is also equally important and takes special skills. Receiving undeserved positive feedback can make this success go to the employee’s head and make her feel unduly important in the organization. On the other hand, negative feedback, when given at a time that positive feedback needs to be given, can have a deleterious effect. It can demotivate the employee, hurt her, make her feel unwanted, and can even hasten her exit from the organization.

Thus, many elements go into both giving and receiving feedback. In this session, the speaker will explore the nature and purpose of giving feedback, and how and when to share it. She will also explain the basics of emotional intelligence and how to apply it when giving or receiving feedback, because taking feedback that we don’t want to hear, in the right spirit requires emotional ability. The right emotional intelligence in the person receiving the feedback can avoid misunderstanding about the feedback.

At this webinar, Colleen will cover the following areas:

  • Examine the importance of feedback in the workplace
  • Get six tips on how to receive feedback and six tips on how to give feedback
  • Learn useful phrases for giving feedback
  • Learn how to give your boss feedback.

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About the speaker: Colleen specializes in the areas of career management and transition, communication and networking. For the past 20+ years she has inspired, through her training and counseling, thousands of people in groups and individually to maximize their career and workplace potential.

Over the 10 years she administered and facilitated Canada’s most recognized support group, over 7000 job seekers benefited from the weekly motivational and educational meetings and workshops. Colleen is a qualified MBTI Step 1 & 2, Personality Dimensions, True Colors and EQ-i2.0 facilitator. She is the author of Networking How to Build Relationships That Count and How to Get a Job and Keep It.

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