Civility in the Workplace, Human Resources Training

What Every HR Professional Should Know about Coaching Toxic Personalities


Perhaps no workplace is devoid of toxic personalities. Toxic personalities are people who are just so negative in their outlook that they not only perform poorly themselves; they become a stumbling block in others’ performance too. Such personalities are very difficult to get along with. Such employees not only cause a disturbance in the workplace environment; they cause direct loss to the company. It is estimated that organizations lose no less than six percent of their total compensation costs due to such employees. They are also the reason for which over half of the organization’s workforce quits.

Toxic personalities who are star performers add a layer of complexity for organizations by making it more difficult for them to be removed. A webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will offer a solution to this problem.

Mitchell Kusy, workplace behavior ace, will show how politeness can take the place of toxicity at the workplace. Please visit to register for this valuable learning session, which is being held on July 10 and is of sixty minutes’ duration.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.


An extensive three-year national study that Dr. Kusy carried out in partnership with Dr. Elizabeth Holloway on the topic of how toxic behaviors in the workplace deprive organizations of everyday civility is the foundation of this webinar. Dr. Kusy will draw from the findings of this study of a sample size of over 400 individuals to drive home the centrality of civility at the workplace in improving team performance. The direct result of this approach is an improvement in the organization’s bottom line. The expert will prove this by providing data and solid evidence.

Another of the core lessons in this webinar is an explanation of the uselessness of feedback as a strategy for dealing with the toxic employee. What does HR do when it learns that feedback is not successful, and what should replace it with to make it effective? These will be explained at this session through the use of three detailed templates.

Asking and answering important questions relating to toxic personalities

At this webinar, both macro and micro HR perspectives will be employed to assess toxic personalities. Using these approaches, the expert will help the participants of this webinar explore the two most bothersome questions HR faces relating to this topic:

  • How does one handle a toxic boss?
  • How does one help organizations design cultures of everyday civility that improve the bottom line?

Strategies that can be integrated into daily HR practice, which will help build respectful engagement and neutralize toxic behaviors, will be taught. This is done not through textual references, but through real-life examples, robust practices, and clear strategies, all of which are derived from research and evidence-based methods.

The following areas will be covered at this webinar:

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: How can HR reduce the severity of these behaviors?
  • 94% of employees have work with a toxic person in the past 5 years: What are best practices for HR intervention?
  • 87% reported that team climate worsened: How can HR assess team climate with a simple and innovative assessment tool?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top HR strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can HR prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can HR do to increase this low reporting percentage?


About the speaker:

Fulbright Scholar in Organization Development, Dr. Mitchell Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

Dr. Kusy has coauthored six books, of which the latest is the just-released, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees.