employee engagement, Human Resources Training

Shifting from Employee Engagement to Employee Experience

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Organizations that experience a high turnover are ones whose employees are disengaged. Such organizations are usually clueless about what motivates their employees. Retaining employees is a great challenge for organizations, all the more in this time, where as many as five generations work simultaneously at the workplace, in a first such scenario.

This calls for organizations to revaluate their culture and their attitude, because they have to handle different expectations from the different generations. How to communicate with their employees and with the outer world and how to make use of technology, since this is a prime feature of the Millennials, are just a couple of factors that organizations need to factor in.

Tonia Morris, Founder of Simply HR, LLC, a consultant and management firm, who will be the expert at a webinar that is being organized on March 25 by TrainHR, a leading provider of professional training for all the areas of human resources, explain the evolution of the workforce, and how it has impacted today’s organizations.

To gain insights into this crucial aspect of organizations, please join in by registering at TrainHR.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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Tonia will give a proper understanding of the real reasons for which employers are lacking in their loyalty to organizations. This is primarily because organizations have yet to find a way by which to align their values with those of a vastly varied generational workforce.

Leaders at every level, staff, HR and CEO are some of the personnel who will benefit from this session. At this webinar, Tonia will cover the following areas:

  • Define Employee Engagement vs Employee Experience
  • Employee Experience Equation
  • 3 Types of Organization Structures
  • 3 Leadership Approaches
  • 5 Generations.

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About the speaker:

Tonia Morris, who calls herself “your Generational Connector”, owns her speaking and training company. An accomplished speaker, Tonia offers leaders training solutions that cultivate a generationally-inclusive workplace.

She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

 

HR compliance, Human Resources Training

HR Compliance 101 – for Non HR Managers

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HR compliance is an absolute must for organizations. Why? There are three vital standpoints for answering this question:

Business: Business managers need to be made aware of the basics of HR compliance and understand the areas related to HR and business properly, such as employment law, the ways of writing documentation and of how to use the tools of employee development. The consequences of not knowing this are the whopping amounts of penalties that noncompliance with HR laws attracts. Training business managers on the basics of HR compliance is a very worthwhile investment the employers should make if they want to avoid hefty employment claims.

Managerial: When managers are compliant with HR practices and law, they are instrumental in increasing the organization’s productivity. They also ensure that the organization is legally compliant, which in turn brings about employee development and engagement, and also safeguards the manager’s own career.

Human Resources: The need for HR compliance training for HR managers is too obvious to miss out on. An HR manager that knows the HR compliance laws is in a position to protect the organization against many unwarranted employment claims, which almost always result from miscommunication, misinformation, and mismanagement.

Want to understand the ways by which your organization can bring about HR compliance from these vital perspectives? A webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on March 30 will prepare you for it. It will shed light on the elements of HR compliance, especially for non-HR managers.

Teri Morning, founder and President of Hindsight Human Resources, will be the expert at this webinar. Please visit TrainHR to register for this highly valuable learning.

At this webinar, which is aimed primarily at the benefit of Front line managers, department Managers, new HR persons, anyone promoted into a management position or managers who were promoted from within their companies, Teri will cover the following areas:

  • Basics of the Big Four of employment compliance- Title VII, FLSA, FMLA, ADA
  • Managing from Day One – Using the 4 tools of a manager; coaching, performance reviews, performance improvement plans and discipline
  • The 12 elements of documentation
  • What to do if someone is struggling doing their job for whatever the reason – having a process
  • Inheriting a dysfunctional department – avoiding the pitfalls
  • Preventing harassment, bullying and general dysfunction
  • What to do with employee complaints.

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About the speaker: During the over twenty years she has spent in human resource and training, Teri has gained experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies. She loves to consult with employers on their problems and trained managers and employees, and meeting and working with employees from all types of businesses.

 

employee performance evaluation, Human Resources Training

Performance Management: Dealing With the Difficult Employee

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The difficult employee, or the employee that reeks of negativity and toxicity, is someone every organization has to be prepared to face at some or another point of time in its existence. Even if HR subjects the interview process of all candidates with utmost diligence, there is a chance that a negative person can slip through the noose and make it to the organization.

How does the organization deal with such an employee? How does it motivate him or her to perform well and contribute to the organization’s growth? These are challenging questions for even managers with the finest man management skills. It is a fact that much of management’s energies and strengths are drained in managing such an employee. Whether it is in the matter of attitude, attendance or just lack of ability to carry out the designated work, management is up against odds when it comes to employees with attitude problems.

A sixty-minute webinar from TrainHR, a leading provider of professional training for all the areas of human resources, on March 31, will show how to deal with such situations. The expert at this session is Bob Verchota, owner and senior consultant for RPVerchota & Associates, a consulting firm.

Please visit TrainHR to enroll for this learning and derive valuable knowledge of dealing with the performance issues concerning the toxic employee.

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It is no secret that most organizations come across toxic employees. The toxic employee can spread her or his venomous attitude to the other employees. More than half of the employees are victims of abusive or intimidating behavior from their toxic colleagues.

At this webinar, Bob will equip managers with the insight and tools with which to deal with performance issues effectively. With these tools and insights, they will be able to learn the ways of preparing rightly for facing such employees. They will be able to hold such employees to account, as a result of which they can bring about improvements in their organizations.

One of the major takeaways for the participants from this session is the several handouts that Bob will give them. These are some kind of a toolkit with which they can start their own employee correction program. These handouts are:

  • A copy of the presentation
  • A sample corrective action policy
  • Sample corrective action documentation form
  • A termination checklist
  • A sample Performance Improvement Plan (PIP) form
  • A sample Investigation Questionnaire Form.

At this webinar, which is aimed at benefiting personnel such as managers and supervisors who have responsibility for corrective action, human resources professionals, and people who aspire to leadership and supervisory positions, Bob will cover the following areas:

  • How to start off on the right foot by creating clear expectations
  • How poor performance effects organizational performance and work environments
  • How progressive discipline policies can hurt you
  • Why probationary periods may be a bad idea
  • What is employment-at-will and when can you use it?
  • The key concepts in just cause
  • Steps for conducting disciplinary investigations
  • How to hold employees accountable for sustained change
  • A simple system for determining how to coach employees
  • Dealing with difficult people
  • 11 barriers supervisors face in managing behavior
  • Methods for objectively documenting Toxic Attitude Syndrome
  • How to prepare for termination
  • How to prepare for and conduct a disciplinary meeting
  • Performance Improvement Plans – receive a sample form
  • Setting SMART goals for employee performance

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About the expert: Bob Verchota ‘s firm offers services to clients who seek to align their business and employees and helps them to create successful outcomes and excellent work environments.

It provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo.

Career Development, Human Resources Training

Effective Techniques to Deal with Difficult Customers: Resolve Complaints and Gain Customer Satisfaction

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How to communicate effectively…well, this is a billion dollar question in the minds of most people for whom communication is part of their professional or personal existence. A gifted communicator is not necessarily the most effective one, and vice versa. Being articulate and stylish in one’s communication can help to make an impact to an extent.

However, it is the effective communicator whose impact lasts, because the effective communicator communicates what needs to be communicated, in the right measure, and with the accurate and exact choice of words. This communication may not be grandiloquent, may not consist of the most elegant words, or may not be the most attractive one, too.

The test of communication is in how effective it is, rather than how stylish it is. David Rohlander, author of the bestselling book, CEO Code, will, at a webinar that TrainHR, a leading provider of professional training for the human resources areas, is organizing on March 25, explain all the core aspects of effective communication.

To get a thorough understanding of how to cultivate effective communication, please register for this webinar by visiting TrainHR.

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At this webinar, David will help participants to understand how to use communication to deal with all kinds of people that we meet during the course of everyday life. He will explain how it is a great tool to deal with difficult people, especially when in sales and marketing. Participants of this webinar will learn how to be effective in communicating so that it brings a smile on their client’s face and make every customer happy.

David will traverse the road from the broad philosophy of effective communication to how to drill it down to activities in our daily lives to emerge successful as a communicator.

He will help the participants explore the five core elements of effective communication, namely trust, respect, understanding, empathy and resolution, out of all of which, the quality of understanding takes the prime position.

During the course of this webinar, David will cover the following areas:

  • What is Effective Communication?
  • Trust
  • Respect
  • Understanding
  • Empathy
  • Resolution
  • It is an art
  • Personal Agendas
  • Dealing with Difficult Customers and Clients
  • Understanding each Individuals Goals and Fears
  • Learning Specific Techniques to use with others, the Good, Bad and Ugly

Personnel whose primary area of work involves communication, for whom effective communication is a must, will benefit hugely from this webinar. These include CEO, President, C-Suite Officers, Managers, Supervisors, high potential employees being groomed for advancement, and frontline employees who interface with customers

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About the expert:

David Rohlander is a highly acclaimed Executive Coach at David Rohlander, Inc., David Rohlander. Following the success of this first book, The CEO Code, Penguin/Alpha Books asked him to write another, Idiot’s Guides: Management Skills, which was released in late 2014.

 

employee onboarding, Human Resources Training

Onboarding is NOT Orientation – How to Improve the New Employee Experience

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No exercise is perhaps as vital in instilling a sense of loyalty and association in an employee about the organization she has just joined, as onboarding. Onboarding goes beyond just orientation, which is a onetime exercise. Onboarding is a continuous process that lasts weeks, months, and sometimes, even years, and has the purpose of acclimatizing the employee with the organization.

An onboarding process that goes awry can spell disaster for the organization, because when the employee’s attitude is not made to align with the organization during this initial period, the employee is not likely to develop a sense of fealty for the organization, and in fact, is likely to develop a negative attitude towards it.

Happy Businesswomen Shaking Hands During Meeting

The result of bad onboarding are there to see: no fewer than half the hourly wage employees quit within four months of joining, and half of the regular wage employee leave the organization in less than 18 months.

The antidote to this ailment is for organizations to have a properly designed and executed onboarding plan in place. So, how do organizations do this? A webinar from TrainHR, a leading provider of professional training for the human resources areas, which is being organized on March 27, will show how. Co-founder of Omega HR Solutions, Inc., Michael Haberman, will be the expert at this session.

To gain vital insights into how to put a meaningful and effective onboarding program that help retain new hires, please visit TrainHR

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The aim of this webinar is to show how organizations can be successful in nurturing loyal and committed employees, through a properly worked out onboarding process. Onboarding, of which orientation is only a part, is the surest means to getting them there. At this webinar, Michael will explain the ways by which to orient the employee into the organization’s thinking and culture during the onboarding stage.

These areas will be covered at this webinar:

  • The Cost of Turnover
  • The Steps Involved in Onboarding
  • Before the Hire
  • During the Hire
  • The First Day
  • The First Week
  • The Ongoing Process
  • What Potential Activities are Included?

HR Managers, Office Managers, Supervisors, Managers and Company Owners are some of the personnel that will benefit from this session.

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About the expert: A consultant, speaker, writer and teacher; Michael brings several years of experience in dealing with the challenges of human resources in the 21st century. His consulting and services company offers complete human resources solutions.

Mike is the author of the Human Resources blog found at OmegaHRsolutions.com, which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources. In addition, Mike has presented numerous webinars on various HR related issues including wage and hour compliance, rewards, culture, social media use in HR, practical futurism for HR departments and more.

 

Human Resources Training

The Role of HR in creating a Good Working Environment for People with Disabilities

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People with disability have a need to find a proper place in society. They also need the same in organizations with which they work. Organizations have to provide its employees with disabilities a workplace whose environment is amenable to their needs. They should offer aids like accessible walkways for employees who cannot walk, handrails for those with visual problems, and so on. In other words, it is imperative for organizations to create a workplace that is inclusive and receptive to the needs of employees with disabilities.

TrainHR, a leading provider of professional training for all the areas of human resources, will, at a webinar it is organizing on March 26, show the ways by which organization can do this in an effective manner that is compliant with the employment laws on this area of employee working conditions. Toluse Francis, a trained mental health practitioner and Life Coach, will be the speaker at this sixty-minute session.

Please visit TrainHR to register for this session.

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The main emphasis of this webinar is in giving a thorough understanding of the role that HR has in bringing about a workplace that is conducive to the needs of people with disabilities in a manner that complies with the provisions of the various employee laws that exist on this topic.

This webinar is suited for all kinds of workers, and will cover these areas:

  • How to relate with people with disability
  • How to make them feel wanted and important
  • How to set up conducive workspaces

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About the expert: As a volunteer with a number of organizations such as Mentally Aware Nigeria Initiative (MANI), Toluse has an impressive track record of aiding people to move on from negative past experiences and focusing on their future with enthusiasm.

He was the awarded the Health Writer of the Year by the Nigerian Writers Award. He is an author with three books published to his credit. He has been invited to both radio and television programs to offer his professional views on mental health and has spoken and taught both locally and internationally as well as offering his service as a therapist.

 

Human Resources Training, Interview training

How to Recruit for the Best Candidate using Behavioral Based Interviewing

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Interviewing-the process of selecting the organization’s most valuable resource, its employees -is an art. Doing well at it determines the quality of the hire, and eventually, the organization’s destiny. Yet, the interview is also one interaction that is extremely susceptible to manipulation. A candidate can be very impressive in presenting her credentials, but most of it could be culled from the social media and smartly patched up.

Is there a way by which organizations can avoid getting fooled in this manner? There is: behavioral based interviewing. Here, the criterion for assessing the candidate is not rote questions about the candidate’s profile or her past, but a perceptive means of testing her suitability by asking behavior-related questions.

Want to explore this method of interviewing and get the most out of your interviewing process and make your hires the right ones? You will get the answers to these and related questions at a webinar that is being organized on February 21 by TrainHR, a leading provider of professional training.

Tonia Morris, Founder of Simply HR, LLC a consultant and management firm, will be the speaker at this very useful learning. Please visit TrainHR to register for this session.

This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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This webinar is designed to help personnel who are involved in the interviewing process, such as hiring managers, supervisors, recruiters, team lead, and office managers, overcome the challenges of identifying the right candidate for their organization.

It is for those who want to learn to ask the right question, or those who want the candidate to do most of the talking at the interview.

At this webinar, Tonia will cover the following areas:

  • What behavior-based interviewing is, how it was developed, and why it works
  • How to select and organize your questions-so no one is “faking it”
  • How to determine what you’re really looking for – and how to craft questions to get the answers you need
  • How to use behavior-based questions to test for cultural fit
  • Why consistency is important and how to make sure you’re staying on track with all candidates
  • How to evaluate your behavioral interview progress and improve your system going forward

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About the speaker:

Tonia Morris, who calls herself “your Generational Connector”, owns her speaking and training company. An accomplished speaker, Tonia offers leaders training solutions that cultivate a generationally-inclusive workplace.

She has partnered with organizations such as Chick-fil-A, Oracle, Spelman and Kennesaw University to name a few, to bring training solutions for engaging Millennials in the workplace, working with leaders to transform their cultures by attracting, developing and retaining a workforce that is generationally inclusive.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

employee performance evaluation, Human Resources Training

The Psychology of an Employee

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One of the most essential ingredients for employee performance, and with it, organizational success, is employee psychology. Employees that have the right frame of mind, the positive one, are the ones who succeed.

Understanding employee psychology helps organizations understand the reasons for which employees behave the way they do at the workplace, the reasons for which they react or respond to certain given situations, the factors that play in their mind when confronted with both positive and negative situations, and so on.

Where there is a conflict between an employee’s and an organization’s outlooks and expectations, there is bound to be some friction. Understanding employee psychology helps organizations iron these out.

A meaningful webinar from TrainHR, a leading provider of professional training for all the areas of human resources, will set these issues in their right perspective and help employers and employees alike get a proper understanding of the way each behaves vis-à-vis the other.

At this session, which is being organized on February 24, Toluse Francis, a trained mental health practitioner and Life Coach, will be the speaker. Please visit TrainHR to enroll for this very valuable session and learn how understanding employee psychology can play a very major role in helping organizations get the most out of them.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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This webinar will help the participants gain knowledge of how to understand and change employee behaviors, which will help them perform their best. Toluse will help them eliminate the fear of missing out, understanding their right to good working conditions, eliminate uncertainty, and understand the mind and behavior of the employees.

He will cover these areas at this webinar:

  • Change behaviors
  • Why employees behave the way they do
  • Employee psychology
  • Needs of employees vs. needs of the company

This session is aimed at the benefit of employees, CEO’s, and recruitment firms.

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About the expert: As a volunteer with a number of organizations such as Mentally Aware Nigeria Initiative (MANI), Toluse has an impressive track record of aiding people to move on from negative past experiences and focusing on their future with enthusiasm.

He was the awarded the Health Writer of the Year by the Nigerian Writers Award. He is an author with three books published to his credit.He has been invited to both radio and television programs to offer his professional views on mental health and has spoken and taught both locally and internationally as well as offering his service as a therapist. 

 

Human Resources Training, leadership and management

How to Prepare Millennials for Leadership

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Generation Y (Gen Y)-the generation of those born roughly between early 1980’s and mid 1990’s-is set to be the largest segment of the American workforce this year, 2020. This is not the only reason for which it is being so highly talked about in the work circles in the US. There are others:

  • It is the first generation to be born with access to technology almost from their birth, or at least their schooling days
  • This generation doesn’t need to be trained formally about technology since they already have had enough exposure to it

With their familiarity with technology being a given, the managements in organizations that hire them need to understand the unique qualities of this generation to be able to realize their full potential.

The many ways by which managements in the present-day organizations can bring the best out of the Millennials will be the topic of a very valuable webinar that is being organized by TrainHR, a leading provider of professional training for all the areas of human resources, on February 27.

TrainHR brings the Founder of Simply HR, LLC, Tonia Morris, as the expert of this session. To register for this very important learning, please visit TrainHR .

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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The focus of this webinar is in helping its participants understand the implications and consequences of the shifting nature of the American workforce. Although five generations are at work right now, it is estimated that by the end of 2020, the Millennials will make up half of it.

Managements have to thus prepare and brace themselves with the right strategies to be able to exploit the many capabilities this generation brings. Managements need to have a sound understanding of this generation’s aspirations and expectations.

During this webinar, in showing how to do this, Tonia will cover the following areas:

  • Mentorship
  • Think Laterally not Vertically
  • Meaningful Leadership Role
  • Feedback on Demand
  • Project Base Role
  • Develop Soft Skills

Those who work closely with the workforce, such as Managers, Supervisors, Leaders, Human Resource Professionals, and Shift leaders or Team, will benefit immensely from this course.

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About the expert: Tonia describes herself as a “Generational Connector”. The company she founded, Simply HR, LLC, is not only a consultant and management firm; it is also a speaking and training company.

Predictably, Tonia is at home with speaking and providing leaders with training solutions that cultivate a generationally-inclusive workplace. Her observation of the diversity and generational gaps in the workplace made her determined to start an organization of her own in which she could offer solutions to problems arising from this situation.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

 

employment law, Human Resources Training

FMLA: Issues and Solutions

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A whopping $21 billion. That is the estimated value that organizations incur from lost productivity, continued health benefits, and labor replacement as a result of managing Family and Medical Leave Act (FMLA) incorrectly. $300,000 is the average cost of lawsuits that have resulted from wrongful terminations.

Given these astounding facts, does it require emphasis that grasping of the right information is imperative, and the only real remedy to such heavy costs? It is only when employers arm themselves with the proper and full information about the various aspects of the FMLA and its applications that penalties can be avoided. The more informed an organization is about the law, the better it can protect itself from its repercussions and make more cost-effective decisions.

However, this comes with a few challenges, mainly because FMLA hardly works in isolation of other laws, the combined application of which can be quite confusing. Lack of harmonious application of the FMLA with other laws has resulted in more than half of all employers being granted unverified time off.

Want to get a lucid understanding of the FMLA and the ways by which it works with other laws, and prevent heavy penalties? You need enrolling at a valuable webinar that TrainHR, a leading provider of professional training for all the areas of human resources, is organizing on February 25.

Setting the various confusions around the FMLA at rest is Michael Haberman, co-founder of Omega HR Solutions, Inc., who will be the expert at this webinar. Please register for this course at TrainHR .

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

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Understanding what constitutes a ‘serious health condition’ under the FMLA is a primary area of knowledge that an organization should have. The expert at this session will help participants get an idea of this concept.

Michael will also offer insights into what a company should do to file an unfair labor practice charge, which has an interplay between the FMLA, the Americans with Disabilities Act (ADA), and the Fair Labor Standards Act (FLSA).

These apart, there are other seemingly grey areas of this Act about which the participants may have doubts. What can be done to identify and address potential abuse of FMLA leave, and how FMLA interacts with other similar medical and disability-related leave statutes are among these.  Michael will offer clarity on these areas, and will also offer tips and tricks for implementing a few best practices. He will take questions from the participants of this webinar relating to any aspect of the FMLA and will try to answer them.

This webinar is of great benefit to personnel who are required to apply the many aspects of the FMLA. These include HR Managers, CFO’s, Office Managers, and VPs of HR.

At this course, these areas will be covered:

  • Serious Health Condition
    • Inpatient Care
    • Continuing Treatment
    • Chronic Conditions
  • Abuse
    • Authentication/Clarification
    • Re-Certification
    • Second Opinions
  • Interplay Between FMLA and Related Statutes
    • ADA
    • Title VII
    • FLSA

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About the speaker: A consultant, speaker, writer and teacher; Michael brings several years of experience in dealing with the challenges of human resources in the 21st century. His consulting and services company offers complete human resources solutions.

Mike is the author of the Human Resources blog found at OmegaHRsolutions.com, which has been recognized as a top human resources related blogs. He has also been named a top Digital Influencer in Human Resources. In addition, Mike has presented numerous webinars on various HR related issues including wage and hour compliance, rewards, culture, social media use in HR, practical futurism for HR departments and more.