workplace Harassment

How to Conduct an Internal Harassment and Bullying Investigation to Determine Facts and Minimize Liability

workplace-bully-meeting

Perhaps no workplace is free from harassment, discrimination and bullying to some or another degree. These can take place very sneakily, covertly and unobtrusively. When management becomes aware of these, it has to conduct an internal investigation that brings out the truth and punishes the guilty.

The ways by which organizations have to deal with issues relating to harassment and bullying are laid out by the Equal Employment Opportunity Commission (EEOC). To quote it verbatim, such an organization has to “investigate promptly and thoroughly take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring”. Expectedly, the starting point of an investigation that objectively hears out both the complainant and the perpetrator is a complaint of bullying or harassment.

27236204-stock-vector-vector-illustration-of-stop-harassment-concept-background.jpg

 

Obviously, the investigation is a very vital exercise since it is the basis to addressing bullying or harassment. All the aspects that go into an internal harassment and bullying investigation and the ways by which the organization addresses workplace discrimination and harassment and bring about equality in the workplace will be examined in detail at a webinar that TrainHR, a leading provider of professional training for the areas of human resources, is organizing on July 16.

TrainHR brings Susan Strauss, a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying, as the expert at this 90-minute session. Please visit https://www.trainhr.com/webinar/2-hour-virtual-seminar-on-how-to-conduct-an-internal-harassment-and-bullying-investigation-to-determine-facts-and-minimize-liability-702499LIVE to enroll for this valuable learning session.

This webinar has been approved for 2 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

All the aspects of an internal harassment and bullying investigation, including the ways of handling workplace discrimination and harassment complaints and conducting the investigation to determine facts, will be discussed in-depth at this webinar. Dr. Strauss will show what all are needed for the organization to minimize its liability, the proper methods for analyzing evidences, drawing conclusions, writing the formal report outlining the investigation, and taking the necessary corrective actions. It goes without saying that all these should be done fairly so as to give the employees the confidence that there is equality in the workplace.

Dr. Strauss will cover these areas at this webinar, which is aimed at the benefit of Human Resources Professionals, HR training Manager, Investigative Officers, Managers, Supervisors, Team Leads, Directors and Department Heads:

  • To determine if an investigation is necessary
  • To discuss the steps of an investigation
  • To explore the intricacies of interviewing the accuser, accused and witnesses
  • To differentiate between a formal and informal investigative procedures
  • To determine credibility of all interviewees
  • To draw conclusions following an investigation
  • To list necessary elements in writing the formal report outlining the investigation.

—————————————————————————————————————-

About the expert: Dr. Strauss has conducted research, written over 30 books, book chapters, and journal articles on harassment, bullying, and related topics. She has been featured on television and radio programs as well as interviewed for newspaper and journal articles.

Dr. Strauss has a doctorate in organizational leadership. She is a registered nurse, has a bachelor’s degree in human services and counseling, a master’s degree in community health, and professional certificate in training and development.

 

Human Resources Training

The Foundations of Excellent Customer Service – A 2019 Perspective

customer-service.0822.12

What is more important for a business than customer service? Nothing builds a better relationship between a business and its sustainers-the customers-than excellent customer service. Indeed, customer service is at the heart of a healthy business.

Undoubtedly, the starting point to professional customer service is a keen understanding of what the customer wants. They want to be given professional, polite and prompt service, and most important of all, be cared for. These are some of the fundamental aspects of customer behavior. When these are built into a business, the brand has earned a high level of loyalty among its customers. This is the surest means to making a business and a brand successful.

These and other interesting aspects of customer service will be the topic of a highly perceptive learning session that is being organized by TrainHR, a leading provider of professional training for all the areas of human resources, on July 12. At this session, Tony White, a well-known communication expert, will be the expert.

Please enroll for this webinar by visiting https://www.trainhr.com/webinar/the-foundations-of-excellent-customer-service—a-2019-perspective-702467LIVE.

————————————————————————————————————-

blog2-banner-11-skills-770x470

Tony will help the participants of this webinar build the foundations of exceptional customer service skills for anyone that deals directly with customers. This learning is of high value for those who face customers either in person or over the phone consistently. He will show how to maintain a high degree of customer satisfaction and keep conflict at a minimum.

The core of this webinar is helping participants understand what the customer wants. This is the root of excellent customer service. The expert at this webinar will show how to gauge customers’ real interests in a brand or a product and explain how to show that they are really cared for.

Aimed at anyone who deals with front line customers either face to face or over the phone in the course of their work, this webinar will offer the following takeaways:

  • Meeting customer needs and deescalating conflict
  • Understanding the customers’ true needs of what they want to interact with the service provider
  • Building a sense of empathy, acknowledgement and playback skills in the individual or the team that handles customer support and service.

Tony will cover the following areas at this webinar:

  • Advanced poll questions of your experience with what customers want
  • Identifying best practices-what today’s customers really want and expect in 2019 (based on experience and latest research)
  • The Interest based approach to communication & service – results, process and emotional interests that ALL customers need
  • The core critical skills of empathy, acknowledgement and play back to meet needs while minimizing conflict potential
  • How to reframe the service “forbidden” phrases into more customer-centric responses

——————————————————————————————————–

About the expert:

Tony White has conducted training workshops, delivered keynote addresses and facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.

During this long tenure, he has held very notable positions ranging from part-owner and director of a private label food manufacturing company, a partner in an international training company, a change management specialist in a global enterprise, a community college outreach partner, and an in-house instructional designer with a high-profile government office.

Tony is also author of “Make It Happen – A Practical Handbook for Team Leaders, Project Managers and Facilitators to Build, Facilitate and Repair High Performance Teams”.

 

employee performance evaluation, Human Resources Training

Performance Reviews that Build Loyalty

Performancereviews

One of the most vital aspects of an employer-employee relationship is the performance review. This exercise is meant to help the organization assess the employee’s performance during a period of time in the light of the organization’s expectations and the employee’s fulfillment of the same.

However, most performance reviews end up being less than successful and result in a situation where neither party is satisfied, because, even though done sincerely, most performance reviews are carried out with the wrong focus. Rather than being open and honest conversations, most performance reviews end up telling the employee where all she needs to improve and pointing fingers at why she did not deliver up to expectations.

What then, are the components that ensure that the performance review is a robust one in which there is proper alignment of both the organization’s expectations and the employee performance?

These issues will be taken up for sharp analysis at a webinar that TrainHR, a leading provider of professional training for the human resources areas, will be organizing on July 31. Karla Brandau, the CEO of Workplace Power Institute, will be the expert at this session. Please enroll for this valuable learning session by visiting https://www.trainhr.com/webinar/performance-reviews-that-build-loyalty–702462LIVE.

—————————————————————————————————————-

The essence of the learning this webinar is going to impart is an understanding of how to use performance reviews as the basis for ensuring professional growth in the employee by bringing the employee’s performance and the organization’s goal together, which will benefit both parties.

Both sides should set realistic and achievable goals. The organization should ensure that the hindrances that the employee faces in achieving these goals are removed, and should create a conducive environment for the employee to accomplish these goals. Feedback and questions, both positive and negative, should become an integral part of this exercise, and should be encouraged.

The objective of a positive performance review is that it should create goodwill and a sense of bonhomie between the two. It should evolve into a system that, when put in place, becomes the basis for such an exercise throughout the year. At this webinar, the speaker will show how participants can:

  • Assess their skill at clearly stating expectations
  • Set consequences for non-performance
  • Handle inadvertent human errors
  • Use a conversational interview format
  • Speak from observable facts
  • Give feedback that builds the relationship
  • Work with criticism
  • Develop KRA’s – Key Result Areas

She will offer tips on how to logically document performance, set up an appropriate environment for conversations, and invite the employee and set up the performance review meeting. She will cover the following areas at this webinar, which will help the stakeholders in a performance review, such as Senior Managers in all departments, mid-Managers at all levels in the organization, Supervisors, Team Leaders, Project Managers, or just anyone tasked to give performance reviews immensely:

  • Planning ahead for Performance Reviews
  • Personal preparation for the one-on-one Performance review Conversation
  • Preparing the employee for the Performance Review
  • Determining KRAs for the coming year
  • Creating rapport with the Employee

A bonus for those attending this webinar is the teaching the speaker will give of how to use expanded Microsoft Outlook Calendar and Task Folder features to keep on top of performance review content and meeting times with employees.

———————————————————————————————————-

About the speaker: Karla is a thought leader in management and team building techniques. A specialist in personalities, communication skills, and leadership principles, she has authored the book, How to Earn the Gift of Discretionary Effort, which aims to teach managers how to be the leader people CHOOSE to follow, not have to follow because of their position on the organizational chart.

 

employee engagement

How to Attract, Retain & Engage Millennials

blog-group

As the Millennials move towards taking up the center stage of the American workplace, one can expect quite a few changes in the work outlook. In the way every technological wave has changed old habits, this new generation brings with it the feature of having been born almost simultaneously with the onset and explosion of the internet and the other resultant technologies that have shaped our lives in the recent past.

Undoubtedly, the change the Internet has signaled should rank as the biggest shift in human thinking and activity since at least the Industrial Revolution. The profound change the Net has brought into our lives is more easily adapted and ingested by the generation that is contemporaneous with it and its twin, globalization.

This represents both an opportunity and a challenge. Human resources in any organization have to ensure that they get the best out of this generation. This requires them to update their thinking about the workforce. Traditional, tried models may not work with this new, forerunner generation.

HR has to keep its ear to the ground in understanding the needs and abilities of this generation of Millennials, which, after all, is set to become the major constituent of the American workforce in the years to come, even as the accompanying generations phase out.

A webinar from TrainHR, a leading provider of professional training for human resources professionals, will offer this crucial learning that can help organizations derive the best out the Millennials at the workforce.

Tonia Morris, Founder of Simply HR, LLC, the expert at this webinar, will explain the ways by which to effectively attract the Millennials into organizations, which requires them to get a thorough understanding of what they value in their careers.

To enroll for this lively and valuable session, please visit https://www.trainhr.com/webinar/how-to-attract,-retain-&-engage-millennials-702497LIVE. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

 

young-workers.jpg

Hiring and retaining the Millennials and then getting the best that they have to offer for the organization requires HR to understand just what this generation looks for in their career paths. This is the basis to reducing turnover, engaging the employees, and increasing the productivity and morale in the workplace. Tonia will explain the ways of avoiding these scenarios and what needs to be done to help retain this generation of the workforce.

The highlight of this webinar is a session that is dedicated to taking any questions and clarifications that the participants may have concerning how to attract, retain and engage the Millennials. The key takeaway for this session for the attendees is an understanding of what expectations the Millennials bring in today’s workplace, which is the route to attracting and retaining them.

Further, the expert will also offer insights into how to grasp and solve the problems that organizations face with high turnover, disengaged employees, low productivity, and low morale.

The following areas will be covered at this session:

  • How to effectively attract Millennials to your organization
  • What the Millennials’ job expectations are (retaining them)
  • The best way to communicate with the Millennials
  • How to keep them and engage them.

This webinar is being organized for the benefit of personnel who handle the Millennials at the workplace. These include Human Resource Manager, HR Generalist, Business Owners, Managers and Consultants.

—————————————————————————————————————-

About the expert: Tonia describes herself as a “Generational Connector”. The company she founded, Simply HR, LLC, is not only a consultant and management firm; it is also a speaking and training company.

Predictably, Tonia is at home with speaking and providing leaders with training solutions that cultivate a generationally-inclusive workplace. Her observation of the diversity and generational gaps in the workplace made her determined to start an organization of her own in which she could offer solutions to problems arising from this situation.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

 

 

employee engagement

How to Create Excellence in Your Workforce and Your Organization

Excellence-Sign

The primary goal of any organization is to create excellence, both in the workforce and in the business. Everyone is agreed on this, but not everyone is sure about how to do that. One of the primary things organizations need to do is to bring about a change in their outlook. Many organizations live in the past, where they may have had an excellent run, but to expect that to continue indefinitely, in a milieu of change, is being foolish.

So, what should organizations do to bring about excellence? This is the learning a webinar from TrainHR, a leading provider of professional training, is going to impart. A sixty-minute webinar that it is organizing on July 23, at which Grant Schneider, president and founder of Performance Development Strategies will be the expert, will show the ways by which organizations can help their workforce reach levels of excellence.

Please visit https://www.trainhr.com/webinar/how-to-create-excellence-in-your-workforce-and-your-organi-702470LIVE to register for this webinar. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

————————————————————————————————————

Organizations that don’t progress fast are those that are hesitant to initiate and adapt change. Being rigid is not going to give them results that may have come at some point in the past. It is also most likely that leaders in organizations that stagnate keep reacting to situations rather than planning change and bringing about that transition.

In any business, an organization that adapts itself to changing times quickly and painlessly is one in which the CEO asks all of two critical questions from time to time:

  • Is our organizations competent enough to survive in today’s environment?
  • Are you and the team ready to take on the challenge that change brings into the organization?

It is perceptive questions such as these that will determine what the organization’s new standing, or its new normal, will be. This is what gives it the ability to continually reinvent the organization from time to time in the face of new challenges. Called organizational sustainability, this is the organization’s skill in overseeing any harsh and dramatic change that could be of a monetary, social, business, compliance, or an environmental nature. It is only the willingness to be flexible and to adapt that will help the organization tide over these challenges.

fal

This webinar will delve in depth into all these aspects. Grant will explore how managers have to sharpen their decision-making abilities in the face of adversity brought about by change. This they have to do while minding the fact that their decisions could affect not only employees, but also their livelihoods and families. They have to also keep in mind any external circumstance that is beyond their control.

During the course of this highly absorbing learning session, Grant will cover the following areas:

  • Defining what sustainability really means to an organization
  • Why organizations struggle with creating sustainability
  • Managing horizontally to create a competitive edge
  • Determining your organization’s alignment and therefore your sustainability

Professionals in positions that require them to closely steer the organization towards change, such as HR Professionals, CEO, Senior Vice President, Vice President, Executive Director, Managing Director, Regional Vice President, Area Supervisor and Managers will benefit in a huge manner from this webinar.

—————————————————————————————————————

About the expert: Grant’s company helps organizations achieve greater results by aligning people in the organization with the organization’s mission and strategy. Grant helps these organizations create change, develop managers and executives, and create high performing teams resulting in engaged employees and loyal customers.

Being a Certified Coach, he specializes in using an approach that helps organizations identify their vision of success, develop the roadmap, create goals, and then, most importantly, go on to achieve those goals.

employee performance evaluation, Human Resources Training

Performance Management: Moving from Feedback to Coaching

pms

The present day workplace, in which as many as five generations are working together, emphasizes the need for greater interactivity and involvement of the employees at a deeper level than earlier. Performance management plays a stellar, strategic role in retaining employees. A performance management strategy that is objective and process oriented is a highly effective tool to engaging and retaining employees.

The ability to help the organization retain employees in the backdrop of scarcity in the availability of talent is the hallmark of the effectiveness of a performance management strategy. Such a performance management system becomes absolutely necessary for the organization.

TrainHR, a leading provider of professional training for the areas of human resources, is organizing a training at which learning of these crucial elements of a performance management strategy will be imparted. Tonia Morris, Founder of Simply HR, LLC, will be the expert at this sixty-minute session, which is being organized on July 15. Please visit https://www.trainhr.com/webinar/performance-management:-moving-from-feedback-to-coaching–702496LIVE to gain valuable insights into how to build an effective performance management system into your organization.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————-

The nub of a performance management system is in making the employee feel wanted and valued. This is the surest cause for them to participate in the performance process. The absence of an engagement process with the employees makes them disengaged, a solid reason for them to exit from the organization and seek other avenues.

The expert at this webinar will show how to put in place effective performance evaluations that take certain predetermined parameters to ensure objectivity, and yet are fluid enough to accommodate new ideas and contributions. This webinar will explain all these in detail.

The participants at this webinar will not only learn the importance of carrying out effective performance evaluations; they will also understand how to conduct them. The direct result of this learning is a grasp of how to engage employees in the process and how to handle difficult conversations during the process.

Tonia will show to the participants of this webinar how to implement a simple solution when providing feedback-The CARE Approach. At this webinar, she will cover the following areas:

  • Develop Rapport with Employees
  • Provide Effective Feedback
  • Provide Collaborative Environment
  • Encourage Employee to Self-Evaluate
  • Anticipate & Manage Employee Defensiveness, Anger or Other Emotions
  • Follow-up Performance Management Interventions.

This webinar is of immense benefit to personnel who deal with employee engagement, such as Managers, Supervisors, Leaders, Human Resource Professionals and Shift or Team Leaders.

—————————————————————————————————————–

About the expert: Tonia describes herself as a “Generational Connector”. The company she founded, Simply HR, LLC, is not only a consultant and management firm; it is also a speaking and training company.

Predictably, Tonia is at home with speaking and providing leaders with training solutions that cultivate a generationally-inclusive workplace. Her observation of the diversity and generational gaps in the workplace made her determined to start an organization of her own in which she could offer solutions to problems arising from this situation.

With more than 20+ years of progressive HR experience, Tonia provides keynote speeches, lunch-and-learns, and workshops for organizations and associations across the Southeast.

Human Resources Policies

Using Statistics in Compensation

images

Isn’t pay essentially about statistics, designed and administered as it is around math? And given the inseparable link between math and all aspects of pay, right from the structure to the analysis of data, the connection between statistics and compensation becomes complete.

The link between statistics and compensation can be gauged from the fact that all the vital concepts of pay, such as pay ranges, pay survey data, individual and group pay rates, and other elements of a compensation program, are devised and analyzed only by using statistics.

A learning session to help discern the link between statistics and compensation

TrainHR, a leading provider of professional trainings for the human resources industry; is organizing a webinar which will examine the close relationship between statistics and compensation. David J. Wudyka, SPHR, Managing Principal of Westminster Associates in Wrentham, MA, an independent Human Resource Consultant with over 30 years’ experience in the profession, will be the expert at this session.

Kindly register for this webinar by visiting https://www.trainhr.com/webinar/using-statistics-in-compensation-702491LIVE.

This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Viewing this webinar, its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM. Credit is awarded based on the actual educational time spent in the program.

—————————————————————————————————————–

Deep insights into statistics as an indispensable element of compensation

At this session, David will describe some of the assumed complexities of the pay structure, which will give the participants an understanding of the role that statistics play in the pay structure. He will ask questions about some of the most intriguing aspects relating to statistics in pay structure and answer them. Some of these questions are:

  • What are the ways by which to calculate minimums and maximums of a pay range, knowing just the new midpoints?
  • How does one understand a compa-ratio, and how is it used?
  • How is a percentile calculated, and how are percentiles used?
  • Why is it that weighted averages, and not the median, that are used by the majority of Compensation practitioners?
  • How does simple regression analysis differ from multiple regression analysis, and how are these concepts used in a practical way by practitioners?
  • How does one understand correlation analysis and how does this analysis help in pay program administration?
  • How can one estimate the number of grade levels between new midpoints using selected midpoint to midpoint spread percentages when creating new pay structures?
  • What is the logic that drives practitioners to divide pay ranges into quartiles?

The point of discussing these statistical concepts is that they can be very effective in improving one’s ability for creating and analyzing one’s compensation program. The measures that Compensation professionals use when they design and administer pay programs, from the creation of pay structures through the analysis of pay survey data, will be discussed.

At this webinar, David will cover these areas:

  • How to create and analyze pay range widths (“spreads”)
  • Why “weighted averages” are more widely used than “medians”
  • Defining “means”, “medians” and “modes” (and how to use them)
  • How to understand the statistics of pay structure design
  • Understanding the difference between regression and correlation analysis, and how to apply them effectively in pay program analysis
  • How “percentiles” differ from “percents”, and how to calculate them
  • How to calculate rate range minimums and maximums from estimated midpoints
  • Calculating the “penetration” of pay rates in pay ranges
  • The Compa-ratio: what it is, how to calculate it and how to use it
  • Why pay ranges are divided into “quartiles”
  • The difference between “linear regression” and “multiple regression”
  • How to estimate the number of grade levels between two new pay structure midpoints
  • What are “measures of central tendency” and why are they important for analysis?

 

All personnel connected with compensation and statistics will benefit from this webinar. these include Compensation Analysts, Human Resource Managers, Human Resource Generalists, Financial Managers, and Human Resource Managers who are new to the Compensation function.

—————————————————————————————————————–

About the expert: David has more than thirty years of experience in his specialty, Compensation Consulting. David has taught extensively in colleges and universities such as UMass Boston, Bryant University, and the U.S. Coast Guard Academy. David looks at ways by which the HR department in an organization can enhance its role to become a Strategic Partner in businesses today. He writes extensively on topics of vital interest to the industry, such as how to improve pay transparency and how to narrow the gender pay gap in which the bottom lines for businesses improves, irrespective of their size.