Human Resources Training

What goes into exceptional customer service?


The most important ingredient of any business is the customer. Mahatma Gandhi nailed it when he said way back in 1890 in South Africa: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

So, what is more important for a business than providing good customer experience? All that goes into creating a happy experience for the customer need to be put in place in a product or service-based organization. The basis to ensure a positive customer experience is for the organization to demonstrate that the purpose of its business is the customer. Everything begins and ends with the customer in mind.

Ways of offering great customer service

The ways of developing customer service, the single most important aspect of a business, will be the learning that will be imparted at a webinar that is being organized by TrainHR, a popular provider of professional trainings for the HR industry.

Drew Stevens, President of Stevens Consulting Group, a renowned keynote speaker and author of popular books in customer service and selling, such as Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service, will be the speaker at this webinar. To gain the benefit of this learning, please register for this webinar by logging on to . This webinar has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Drew will cover the following areas at this session:

  • What is Engagement and How Does It Aid The Customer Experience
  • It’s 2015 So What Do Customers Really Expect
  • Why Mystery Shopping is Helpful to the Customer Experience Process
  • How to provide a seamless, consistent customer experience across all channels.
  • Learn How to Create Messages and Develop Processes Are Consistent Across Channels
  • What Do Customers Really Expect]
  • Responding successfully to specific customer expectations
  • Three Ways to Develop Customer Centricity

This webinar will offer learning on the following:

  • Retaining customers costs less to the business while creating less labor in the channels
  • More content customers inform new prospective customers via social media
  • Achieving higher levels of customer service leads to higher future revenue
  • When there is contentment in the channels there is higher morale, higher productivity and less customer service issues.

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