Human Resources Training

Managing virtual teams is a different ballgame 


Organizations in the present world have to reckon with the fact that the virtual team is the reality of the workplace. Among the most important reasons that have contributed to the evolution and growth of this trend, we can point to increasing competition in the marketplace, decentralization and globalization of work processes and advances in information and communication technologies.

If companies have to remain competitive, they need to bring about greater flexibility and agility in their delivery of products and services, something that a virtual team can enable with ease. While playing a key role to meet these demands; virtual teams also help companies that adapt this method of working reduce their operating costs, encourage knowledge sharing among their employees to promote organizational learning, and expand their business hours to 24/7.

Thinking has to change…

Despite all the advantages that virtual teams bring; many companies treat their virtual teams the same way they treat teams that share the same physical locations. This has meant that although the number of companies with virtual teams has been going up; this has not necessarily led to more efficiency or success. What kind of attitude do organizations that leverage virtual teams at their workplace need to develop to make the concept of virtual teams successful?

This is the learning that will be offered at a webinar that is being organized by TrainHR, a leading provider of professional trainings for the HR industry. Marcia Zidle, who is the CEO of Leaders At All Levels and a board-certified executive coach based in Dallas, Texas, will be the speaker at this webinar.

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). To enroll for this learning session, please log on to  to register.

Old wine in new bottle approach doesn’t work

If organizations have to ensure success in implementing virtual teams, they need to think differently. They need to devise and utilize new tools and techniques to manage the unique challenges posed by virtual and dispersed teams. Not doing this is one of the mistakes many organizations make. They continue to use the same guidelines and best practices they use for their co located teams and think this approach works.

Marcia will offer an explanation of the four major drawbacks virtual teams fall prey to:

  • Lack of clear goals, direction, or priorities
  • Lack of clear roles among team members
  • Lack of cooperation and trust
  • Lack of engagement

She will cover the following areas at this session:

  • Identify the nine critical success factors for virtual teams to get a higher Roll
  • Review the four dimensional model of virtual teams purpose, people, link, time
  • Do a reality check The five advantages and three disadvantages of virtual teams
  • Understand and put into practice the three leadership styles essential for virtual team success
  • Discover how to manage the social isolation in virtual team dealing with out of sight out of mind challenge
  • Identify seven critical competencies of virtual team members beyond just good technical and communication skills
  • Learn to set up a virtual team answering two critical questions: What do we want to accomplish? How do we do it?


Human Resources Training

What goes into exceptional customer service?


The most important ingredient of any business is the customer. Mahatma Gandhi nailed it when he said way back in 1890 in South Africa: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

So, what is more important for a business than providing good customer experience? All that goes into creating a happy experience for the customer need to be put in place in a product or service-based organization. The basis to ensure a positive customer experience is for the organization to demonstrate that the purpose of its business is the customer. Everything begins and ends with the customer in mind.

Ways of offering great customer service

The ways of developing customer service, the single most important aspect of a business, will be the learning that will be imparted at a webinar that is being organized by TrainHR, a popular provider of professional trainings for the HR industry.

Drew Stevens, President of Stevens Consulting Group, a renowned keynote speaker and author of popular books in customer service and selling, such as Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service, will be the speaker at this webinar. To gain the benefit of this learning, please register for this webinar by logging on to . This webinar has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Drew will cover the following areas at this session:

  • What is Engagement and How Does It Aid The Customer Experience
  • It’s 2015 So What Do Customers Really Expect
  • Why Mystery Shopping is Helpful to the Customer Experience Process
  • How to provide a seamless, consistent customer experience across all channels.
  • Learn How to Create Messages and Develop Processes Are Consistent Across Channels
  • What Do Customers Really Expect]
  • Responding successfully to specific customer expectations
  • Three Ways to Develop Customer Centricity

This webinar will offer learning on the following:

  • Retaining customers costs less to the business while creating less labor in the channels
  • More content customers inform new prospective customers via social media
  • Achieving higher levels of customer service leads to higher future revenue
  • When there is contentment in the channels there is higher morale, higher productivity and less customer service issues.
Human Resources Training

Effective communication is necessary in order to be able to lead


A talented communicator is not the same as an effective communicator. While a talented communicator can bring in only style and not much substance; the effective communicator goes beyond. Her communication is loaded with trust, respect, understanding, empathy and resolution.

The ability to communicate cannot be hidden. Effective communication goes beyond style and charisma, or possessing a strong vocabulary, or being able to speak in public or even being a good listener. The effective communicator is differentiated from the ordinary by her ability to understand how to read people, realizing that communication is both receiving and broadcasting, and being able to adapt to many unique and stressful situations when it comes to communicating with others.

Learning to be an effective communicator

All these behaviors and traits can be imbibed and implemented through proper coaching. The ways of doing this form the core of a webinar that TrainHR, a highly acclaimed provider of professional trainings for the HR industry; will be organizing. To enroll for this webinar, just visit .

The expert at this webinar is David Rohlander, author of the Amazon-bestseller, “The CEO Code”. With five sixths of his new clients coming from referrals, David is the ideal expert to impart learning on the many aspects of effective communication.

Effective communication is about imbibing traits like understanding and integrity

The fundamental aim of this session is to address head-on the most fundamental problem most people have: “How to effectively communicate”. In exploring the critical elements of the effective communicator; David will teach how participants can develop these traits and how to use communication to accomplish great things through other people.

David believes that the most important element of effective communication is understanding. He considers this as the real foundation of effective communication. He will devote a considerable part of this webinar towards helping participants understand the understanding part, using which, participants will be able to read people, develop awareness of the self and inculcate technics and methods to practice.

Show conviction in words

Mastering the art of effective communication helps the communicator develop the qualities of being able to lead, persuade and carry conviction, which makes people believe in them and their ideas. This gives them the power to practice pure integrity. The hallmark of effective communication is integrity in the words, which is what separates the effective speakers from the talented ones, many of whom are politicians.

At this webinar, David will cover the following areas:

  • What is effective communication?
  • Trust
  • Respect
  • Understanding
  • Empathy
  • Resolution
  • It is an Art



Human Resources Training

Nothing is more important for organizations than building a workplace that ensures mental wellbeing of employees

Consider this stunning fact: The annual cost of treating mood disorders is around an unimaginable 50 billion USD in the US. Depression alone out beats heart disease, hypertension, and diabetes in terms of days lost. Untreated mental health and stress conditions cost American employers these huge amounts of money every year because such employees indulge in absenteeism, which results in reduced productivity and compensation claims. It is also equally disturbing to note that untreated, undiagnosed, or ineffectively treated depression is the leading cause of suicide.

A host of problems associated with a mentally unhealthy workplace

A workplace in which the employees are mentally unhealthy suffers from poor morale and staff engagement, high staff turnover and potential penalties for breaches of work health and safety legislation. All these lead to a shrinkage in the business’s reputation, and shows it in poor light with customers, potential clients and employees.

The ways of implementing a mentally healthy workplace will be the teaching a webinar from TrainHR, a leading provider of professional trainings for the HR industry, will be imparting at a webinar. Jim Zalud, who has been conducting seminars for business and law enforcement personnel for the past 30 years, will be the speaker at this valuable webinar.

To enroll for this webinar, please register by logging on to This webinar has been approved for 1.25 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Consider the opposite scenario

On the other hand, psychologically healthy workplaces are positive and productive, and their employees are usually the best when it comes to the ROI they give for the company. Businesses that actively promote good mental health programs are usually excellent places to work in, because of which they attract and retain top talent. By supporting people with mental health conditions and encouraging openness, they create workplace cultures that are diverse and inclusive.

A TowerWatson Report in 2010 concluded that companies with the most effective Psychological Health and Productivity programs had:

  • 11% more revenue per employee
  • 28% higher shareholder returns
  • Lower medical trends
  • Fewer absences per employee

Examples of healthy workplaces

Understanding the ways of identifying and dealing with someone who may be suicidal is very crucial for organizations. This is something about which everyone in the organization needs to be familiar. This webinar will show management personnel the steps that have been taken by professionals and executives to perceive, process, and follow up on, to build a psychologically healthy organization.

Jim will help participating organizations to identify the variables of employee involvement in building a workplace psychological health plan. He will offer assistance in reviewing their organization’s current plans and procedures, assist them in developing an Employee Assistance Program (EAP), and provide them direction and contacts of available assistance programs in their respective areas.

Jim will cover the following areas at this webinar:

  • Know the variables of a psychologically healthy organization
  • Know how to construct a Psychological Health Model
  • Know the signs of an employee in crisis
  • Know what to do to mitigate a crisis situation
  • Know how to accommodate a returning stressed employee
  • Know the resources and partnerships available to facilitate a plan.
Human Resources Training

Understanding the D.I.S.C. Personality Assessment


Lack of effective communication is at the core of the problems that most organizations face. Over two thirds of small to mid-size businesses admit that communication is their primary problem. A business with around 100 employees spends an average downtime of 17 hours a week on just clarifying communications, losing over half a million dollars annually on this exercise.

Miscommunication can cost an organization anywhere between a fourth and two fifths of its annual budget, as a result of which over four-fifths of projects are late, over budget, short of expectations, or simply undelivered as a result of poor communication at the outset.

Implementation of the D.I.S.C. Personality Assessment tool is the answer

The solution to these problems is to be clear about communication. The Dominance Influence Steadiness Conscientiousness (D.I.S.C.) Personality Assessment tool is a valuable instrument in helping resolve issues relating to communication gaps and ineffectiveness.

A webinar that is being organized by TrainHR, a very popular provider of professional trainings for the HR industry, will offer insights into this concept. Grant Schneider, who is president and founder of Performance Development Strategies, which helps organizations achieve greater results by aligning people in the organization with the organization’s mission and strategy; will be the speaker at this session.

To understand how to implement D.I.S.C at your organization, please register for this webinar by visiting . This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Understanding personality types in communication

Grant will introduce the idea of D.I.S.C profile as a means to understanding the four different personality types and how they like to receive information. He will offer an understanding of the correct communication that needs to go into situations. Accuracy of information matters a lot. A good understanding of the different ways people perceive information helps in crafting the right message. At this webinar, Grant will show how this can be done.

Grant will cover the following areas at this webinar:

  • Know the strengths of your own personality style and how to use them
  • How to understand another person’s motivation style
  • How to communicate with the 4 personality types
  • Strategies to lead or motivate the 4 personality types.
Human Resources Training

Preparing for filing taxable incomes for 2016 year end


The IRS provides updated tax rates and changes how taxable income is calculated each year. It is changing filing deadlines in 2016. So, organizations that are required to file their taxable incomes need to be fully ready for these filing deadline changes. They need to also be aware of the change in penalty structure for noncompliance that President Obama signed into law in 2016.

It is to give a thorough understanding of this aspect of the W-2 that TrainHR, a leading provider of professional trainings for the HR space, will be organizing a webinar. At this webinar, Dayna Reum, Payroll Tax Manager at PetSmart Inc., will be the speaker.

A training session to offer thorough perspective

To makes sense of the new IRS legislation and gain an understanding of how the W-2 needs to be handled legally; please register for this webinar by logging on to .

Dayna will cover all of this Obama-signed law to make sure that participants have a yearend reconciliation and plan that will make for a successful W-2 season. While this webinar will offer the seasoned payroll professionals insights on what aspects of this new legislation need to be considered for filing their taxable incomes; it will also assist the W-2 rookie to understand all the boxes on the W-2 form and what should be reported.

Dayna will also offer a brief overview of yearend and W-2 best practices that will help participants get a better understanding of the exercise. Those who deal with payroll or are associated with its functioning, such as Payroll Professionals, Compensation Professionals and HR Professionals will derive very high benefit from this webinar.

Dayna will cover the following areas at this webinar:

  • W-2 Requirements
  • W-2 box by Box review
  • Updated legislation to consider for W-2 and 2016
  • State by State discussion of special W-2 considerations
  • Year End and W-2 best Practices
  • New Year legislation.


Human Resources Training

Using the Myers-Briggs Type Indicator for fostering greater team effort


The Myers-Briggs Type Indicator (MBTI) is considered the world’s most popular personality test, mainly because of its empathetic and comprehensive nature. It continues to be deployed in a number of workplace settings as well as in situations involving family, marriage, and career counseling. Where it differs is that it leads the assessor to understand the assessee from a very in-depth perspective.

It helps overcome certain lacuna associated with the general assessment we are prone to make of others. We usually don’t take into consideration the fact that while a certain unique situation led to certain thinking or action from us; those that we interact with may have been placed differently, and the experiences they gained there may have shaped their thinking.

They would have started and evolved from a different plane and place and hence, would have developed their own line of thinking that leads to actions that are different from ours. The failure to understand this often leads us into a problem in understanding or appreciating those who are quite different from us.

Understanding others

Using the MBTI will help explain this issue in a broader perspective. A webinar that is being organized by TrainHR, a very popular provider of professional trainings for the human resources industry, will offer understanding on this very crucial instrument of human understanding.

This webinar will serve as an introduction to the instrument and the world of “Type”. Whether or not one has an in-depth knowledge of MBTI; this session will deepen their understanding of the unique perspective on the world around them. The speaker at this session, Harry Brull, who is President, Laurdan Associates, Inc. and Co-Founder of BCG Consulting Group, will offer understanding of the implications of interacting with others who differ.

To get an understanding of how to use the MBTI to slot a “type”, please register for this webinar by visiting

Understanding “types”

Harry will give the participants of this webinar an understanding of the MBTI, which will equip them with a better understanding and appreciation for different types. He will provide them with tools for communicating more effectively and using the talents of others in team efforts. This will lead to greater empathy and understanding of others, which will lead to higher acceptance of others around them, irrespective of their type.

The knowledge of MBTI that Harry will offer to participants will help them to understand how we approach the world and how others may view it differently. A healthy appreciation of the differences makes interaction and communication with others more effective, aligns the actions and thoughts of the other members of the team with one’s own, and lowers the frustration the people often experience when dealing with people who have a personality that is different from their own.

Harry will cover the following areas at this webinar:

  • What is personality
  • The background of the Myers-Briggs Type Indicator
  • The four dimensions of Type
  • Extraversion vs. Introversion
  • Sensing vs. Intuiting
  • Thinking vs. Feeling
  • Judging vs. Perceiving
  • Putting it together – the 16 types
  • Type and decision – making
  • Communicating with different types