Difficult people are, well, difficult, aren’t they? These are what make them so: Their number in an organization could be low, but the impact of their negativity is disproportionately high to their small number. Their behavior is erratic and difficult to cope with, but it affects all the people they come into contact with.
In organizations, their baleful influence frustrates and demoralizes other people and results in absenteeism of other employees and loss of productivity. As a result, the company loses its customers, and with them, its business.
Learning to deal with them
Despite all this, difficult people are a fact of life in the corporate world. They are just everywhere. They cannot be avoided; they can only be handled, not even controlled. The ways of doing so will be the learning that TrainHR, a highly popular provider of professional trainings for the human resources industry, will be organizing.
Valerie Pelan, who has been consulting and providing Executive coaching for over 10 years as President of Integrated Focus, will be the speaker at this highly interactive session. To enroll for this very useful and educative webinar, just visit http://bit.ly/2dHXDNn . This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).
Action steps and processes
At this session, Valerie will offer action steps and processes that work when it comes to dealing with difficult people. She will explain the ways of putting the following action steps into action:
- Analyze the situation
- When and how did it start – what happened?
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
This session will be highly valuable for those who need to deal with difficult people on a day-to-day basis, such as HR Managers, Supervisors, Senior Management, Sales and Marketing, Leadership, Employee Relationship Manager, and Staffing Manager.
Valerie will cover the following areas at this session:
- 4 Different Communication Styles
- Adapt your communication to the one of the other styles
- Identify the Types of Difficult People
- Common Mistakes
- Ways to be Manage “difficult” people
- 4 Steps When You Communicate Difficult People
- Book Recommendations