Human Resources Training

Conflict resolution begins with gathering feedback


Conflict at the workplace is inescapable. Although it is true that not all conflicts are necessarily bad; they are harmful if they are not resolved. Not resolving conflict congeals attitudes and makes employees build grudges against their fellow employees or bosses. The problem is not the conflict per se, but the inability to resolve it amicably.

Understanding conflicts and their source and taking concrete steps to resolve them is the hallmark of a mature professional. A webinar that is being organized by TrainHR, a leading provider of professional trainings for the HR industry, will offer a clearly laid out 5-Step Feedback Model for conflict resolution.

The 5-Step Feedback Model

The speaker at this webinar, Valerie Pelan, who is President of Integrated Focus, which provides executive coaching on leadership areas such as executive presence, career transitioning and leading change, will use feedback as a starting point for conflict resolution. She will present an effective way to give feedback, since a constructive feedback model is the basis to conflict resolution and has the potential to produce a win-win situation.

To enroll for this webinar, which has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI); please log on to


Using the feedback model to understand conflict

This webinar will present a feedback model for helping HR Managers, Supervisors, Senior Management, Sales and Marketing, Leadership, Employee Relationship Managers and Staffing Managers tide over difficult conversations. This 5-Step Feedback Model helps them get a grasp of conflict, why it happens, and why good forms of conflict can actually be productive. It will offer learning on what positive conflict is and reinforces the ways of using it.

As a result of this learning, participants will understand why there is disagreement, and how to approach disagreement in a healthy manner. Participants will be put on the path to becoming conflict savvy in different situations.

Valerie will cover the following areas at this webinar:

  • 5-Step Feedback model
  • Definition of Conflict
  • Look at different generations and use of conflict
  • Look at teams and conflict
  • Different styles to use in different conflict situations

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