The Civility in America Poll of 2011 threw up a few interesting results: nearly two fifths of workers believe the workplace is becoming more disrespectful, and two thirds think there is a strong need for training in civility.
All the acts of incivility –such as cell phone rudeness, chronic lateness, bullying, dressing unprofessionally, employee theft, poor customer service –are quotidian occurrences and strengthen the belief that incivility is systemic and epidemic. There could be no better time for the world to change than now.
Learn the elements of workplace civility
A highly interesting and interactive webinar from TrainHR, a leading provider of professional trainings for the HR industry, will explain all the elements of civility at the workplace. Lew Bayer, an internationally recognized speaker and leader in the HR industry, will be the speaker at this webinar.
For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace. To enroll for this highly educative and useful webinar, , which has been approved for 1.5 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI), just log on to http://www.trainhr.com/control/w_product/~product_id=701433LIVE/.
Make a list to guide you better
A good way to look at how civil or otherwise we have been is to make a list of situations in which we have exhibited uncivil behavior in different situations in the last two weeks. At this webinar, Lew will use examples such as this to reinforce the need for civil behavior. This webinar will offer insight into what causes a workplace to be uncivil. It will offer solutions for creating a culture of civility and mitigating the costs of incivility.
These are the key takeaways of this session:
- Defining Civility
- The cost and consequences of Incivility
- Why you should care about civility- the ROI for business.
- Understand the 3 main reasons people do not consistently practice civility even when they know the risks.
- 5 Best practices for fostering civility with your clients, community and in general
- Next steps: options for learning more