An organization that fosters civility is perceived as one that people can do business with. The opposite holds equally true.
Civility at the workplace is synonymous with the times in which we live. The New Economy is not the factory tin shop that workplaces of earlier generations used to be. As the new workplace keeps changing in relation to the modes of production; so too should the employees’s behavior at the workplace, reflecting this change.
Examples of Civility at the Workplace
Simple gestures of politeness go a long way in demonstrating civility at the workplace:
- Dealing with people in a soft and pleasing manner
- Giving way for ladies or physically challenged persons in a queue or the lift
- Apologizing for being late to a meeting, even a party
- Asking to be excused if leaving a lunch or dinner early
- Cultivating body language that denotes respect to others
The Importance of Civility at the Workplace
- Civility is central to the present era, where nothing gets done by shouting
- Civility at the workplace should ideally get extended to and replicated in another critical area: customer service
- This is imperative because competition ensures that no matter how good an organization’s products or services; they can get denuded in no time by bad behavior
- Customer loyalties are very fickle, brittle and fleeting. No customer that doesn’t get treated well comes back