Conflict Management is considered indispensable to growth in organizations. Prudent HR professionals understand how to use this for the organization’s growth.
Like change, conflict too, is an integral part of an organization. Why is there conflict in managements? To understand this question, one needs to understand the meaning of conflict in the perspective and spirit in which the term is understood in management.
|In normal, day-to-day life||In management|
|Considered an unwanted aspect of life||not always considered unwanted|
|It is understood to mean hostility||understood to be a result of differences in outlook between people|
|Conflict is considered negative||understood as a positive or meaningful difference in outlook or perception of organizational goals and objectives.|
Techniques of Conflict Management
Leaders and managers use various techniques in conflict management. Each technique varies according to the individual leader’s attitude, temperament, experience and outlook. In a broader sense, these techniques are generally accepted as the most common means for managing conflict: