business communication, employee performance evaluation, employee training, Human Resources Training, Training & Development, workplace safety

Dos and don’ts of business communication

Business communication is way different from day-to-day communication. We can get away with loose utterances in daily life, but business communication is different. Not only is every word taken for what is said; the way it is said and what each word purports becomes very important in business communication.


Be clear: This is the number one rule for business communication. Never, ever meander. Come to the point, stick to it and be done! Communicating in a roundabout fashion may be good for creativity, but in business, never ever go around before coming to the point. It is a big put off.

Get another person to read your communication: It often happens that the person who says or writes a certain idea may have meant one thing, but it would be perceived differently from the way it is intended. When you write a mail, make sure that another, neutral person first reads it and understands. Send out the mail only when you are sure that the intent and communication match.

Proof read: One of the aspects we usually tend to overlook is proofreading a document we want to send out. One wrong spelling can distort the meaning or intent; it can also lead to embarrassment.


Overuse of jargon: Never use jargon unless absolutely necessary. Jargon is often seen as unnecessary exhibition of knowledge.

Including unconnected people to the senders’ list: A few mails sometimes land in the inboxes of employees who have nothing to do with it. Check the senders’ list every time you send out a mail and determine how this mail is useful or not to each person in the list.

Elaborate business plans: Never include details of business or confidential information in written communication, unless asked to. Mails are not the best medium of communication for these sensitive items. If important matters are to be discussed, call for a meeting and then decide whether to send mails about these matters.



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